Optum
Security Operation Center Supervisor - San Juan
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Security Operation Center Supervisor - San Juan
role at
Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Caring. Connecting. Growing together.
Key Responsibilities
Supervise SOC agents monitoring Ambient.AI alerts and intrusion alarms across platforms such as Lenel and Milestone.
Ensure agents maintain situational awareness and adhere to escalation protocols.
Conduct regular performance evaluations and provide coaching to enhance agent effectiveness.
Manage shift schedules, staffing levels, and coverage to maintain 24/7 operational readiness.
Review and validate incident reports, ensuring accuracy and completeness.
Monitor system health and alert volumes to identify trends, false positives, and operational gaps.
Coordinate with internal stakeholders and external emergency responders during critical incidents.
Lead daily briefings and debriefs to ensure continuity and knowledge transfer across shifts.
Develop and refine SOPs for AI alert validation, intrusion alarm response, and incident documentation.
Collaborate with technology teams to optimize system integrations and reduce latency in alert response.
Ensure compliance with enterprise security standards and regulatory requirements.
Support audits and reporting related to alarm metrics, risk reduction, and operational performance.
Provide input on technology upgrades, staffing models, and budget planning.
Liaise with executive protection, travel risk, and weather monitoring teams to align cross-functional security efforts.
Contribute to strategic initiatives such as site stratification, alarm rationalization, and AI-driven threat detection.
Required Qualifications
3+ years of experience in a SOC or security operations leadership role.
Solid knowledge of AI surveillance platforms (e.g., Ambient.AI), intrusion alarm systems, and video management tools.
Proven ability to lead teams in high-pressure, mission-critical environments.
Excellent communication, analytical, and incident management skills.
Familiarity with enterprise risk intelligence tools and compliance frameworks.
Availability to work rotational schedules within 24/7 operations, Monday through Sunday.
Demonstrated verbal and written communication skills in English and Spanish.
About Optum At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Security Operation Center Supervisor - San Juan
role at
Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Caring. Connecting. Growing together.
Key Responsibilities
Supervise SOC agents monitoring Ambient.AI alerts and intrusion alarms across platforms such as Lenel and Milestone.
Ensure agents maintain situational awareness and adhere to escalation protocols.
Conduct regular performance evaluations and provide coaching to enhance agent effectiveness.
Manage shift schedules, staffing levels, and coverage to maintain 24/7 operational readiness.
Review and validate incident reports, ensuring accuracy and completeness.
Monitor system health and alert volumes to identify trends, false positives, and operational gaps.
Coordinate with internal stakeholders and external emergency responders during critical incidents.
Lead daily briefings and debriefs to ensure continuity and knowledge transfer across shifts.
Develop and refine SOPs for AI alert validation, intrusion alarm response, and incident documentation.
Collaborate with technology teams to optimize system integrations and reduce latency in alert response.
Ensure compliance with enterprise security standards and regulatory requirements.
Support audits and reporting related to alarm metrics, risk reduction, and operational performance.
Provide input on technology upgrades, staffing models, and budget planning.
Liaise with executive protection, travel risk, and weather monitoring teams to align cross-functional security efforts.
Contribute to strategic initiatives such as site stratification, alarm rationalization, and AI-driven threat detection.
Required Qualifications
3+ years of experience in a SOC or security operations leadership role.
Solid knowledge of AI surveillance platforms (e.g., Ambient.AI), intrusion alarm systems, and video management tools.
Proven ability to lead teams in high-pressure, mission-critical environments.
Excellent communication, analytical, and incident management skills.
Familiarity with enterprise risk intelligence tools and compliance frameworks.
Availability to work rotational schedules within 24/7 operations, Monday through Sunday.
Demonstrated verbal and written communication skills in English and Spanish.
About Optum At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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