Optum
Security Operations Center (SOC) Operator - San Juan
Join to apply for the
Security Operations Center (SOC) Operator - San Juan
role at
Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start
Caring. Connecting. Growing together.
The SOC Operator safeguards people, assets, and operations by monitoring, investigating, and coordinating responses to intrusion alarms, AI‑based camera alerts, access control events, and live surveillance feeds within a 24/7 operational environment. This role requires continuous situational awareness, sound judgement under pressure, validates alerts to minimize false positives, and coordinates timely response per established standard operating procedures (SOPs).
Primary Responsibilities
Monitoring & Response
Actively monitor intrusion alarms, AI video analytics alerts, access control events, and live VMS feeds for critical facilities
Maintain site operational awareness (maps, floor plans, alarm zones, camera layouts) to quickly orient on events
Triage and validate alerts to determine root cause using associated camera views, badge/access logs, and prior incident history
Dispatch on‑site security/guard force, facilities, or maintenance as appropriate; notify local law enforcement per escalation criteria and jurisdictional guidance
Stand up or join incident collaboration channels; capture incident timeline and actions
Escalate incidents appropriately based on severity, risk level, and established escalation protocols
Reporting & Documentation
Create accurate incident reports, alarm tickets, and shift logs aligned to SOP/SLAs
Maintain chain‑of‑custody for evidence and ensure records are retained per policy and regulatory requirements
Contribute to daily shift briefs, handoffs, and post‑incident after‑action reviews (AARs)
Support audits and metrics reporting (acknowledgment time, validation rate, dispatch time, resolution time)
Follow all confidentiality, privacy, and regulatory requirements (e.g., HIPAA/PHI handling, data protection standards)
Operational Readiness & Availability
Operate effectively in a 24/7 Security Operations Center environment, including nights, weekends, and holidays
Maintain a high level of alertness and professionalism during extended monitoring periods
Demonstrate flexibility and availability to support coverage needs during critical incidents, severe weather events, holidays, or other high-risk operational periods
Adhere to assigned schedules, shift rotations, and mandatory overtime requirements when operationally necessary
Professional Conduct and Compliance
Exercise sound judgment, discretion, and professionalism always when handling sensitive or confidential information
Follow ethical standards and corporate security policies without exception
Maintain a calm, composed approach during high-stress or high-impact incidents
Collaborate effectively with internal teams (Corporate Security, Facilities, IT, Executive Protection) and external partners as needed
Required Qualifications
1+ years of experience in a Security Operations Center, control room, emergency communications center, or 24/7 operational environment
Proficiency with intrusion alarm systems, VMS/CCTV, and AI‑driven video analytics platforms
Solid triage, critical thinking, and decision‑making skills under time pressure
Clear, professional verbal/written communication; excellent incident documentation discipline
Fluency in English and Spanish
Ability to work rotating shifts (nights/weekends/holidays) and remain effective for long monitoring periods
Demonstrated commitment to confidentiality and appropriate handling of sensitive information appropriately
Preferred Qualifications
Experience coordinating with Executive Protection, facilities, IT, and public safety partners
Experience supporting enterprise level or multi-site security operations
Exposure to performance metrics, SLAs, or compliance operational environments
Familiarity with access control systems, badge event review, and alarm/video integration workflows
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority level Entry level
Employment type Full‑time
Job function Other, Information Technology, and Management
Industries Business Content
#J-18808-Ljbffr
Security Operations Center (SOC) Operator - San Juan
role at
Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start
Caring. Connecting. Growing together.
The SOC Operator safeguards people, assets, and operations by monitoring, investigating, and coordinating responses to intrusion alarms, AI‑based camera alerts, access control events, and live surveillance feeds within a 24/7 operational environment. This role requires continuous situational awareness, sound judgement under pressure, validates alerts to minimize false positives, and coordinates timely response per established standard operating procedures (SOPs).
Primary Responsibilities
Monitoring & Response
Actively monitor intrusion alarms, AI video analytics alerts, access control events, and live VMS feeds for critical facilities
Maintain site operational awareness (maps, floor plans, alarm zones, camera layouts) to quickly orient on events
Triage and validate alerts to determine root cause using associated camera views, badge/access logs, and prior incident history
Dispatch on‑site security/guard force, facilities, or maintenance as appropriate; notify local law enforcement per escalation criteria and jurisdictional guidance
Stand up or join incident collaboration channels; capture incident timeline and actions
Escalate incidents appropriately based on severity, risk level, and established escalation protocols
Reporting & Documentation
Create accurate incident reports, alarm tickets, and shift logs aligned to SOP/SLAs
Maintain chain‑of‑custody for evidence and ensure records are retained per policy and regulatory requirements
Contribute to daily shift briefs, handoffs, and post‑incident after‑action reviews (AARs)
Support audits and metrics reporting (acknowledgment time, validation rate, dispatch time, resolution time)
Follow all confidentiality, privacy, and regulatory requirements (e.g., HIPAA/PHI handling, data protection standards)
Operational Readiness & Availability
Operate effectively in a 24/7 Security Operations Center environment, including nights, weekends, and holidays
Maintain a high level of alertness and professionalism during extended monitoring periods
Demonstrate flexibility and availability to support coverage needs during critical incidents, severe weather events, holidays, or other high-risk operational periods
Adhere to assigned schedules, shift rotations, and mandatory overtime requirements when operationally necessary
Professional Conduct and Compliance
Exercise sound judgment, discretion, and professionalism always when handling sensitive or confidential information
Follow ethical standards and corporate security policies without exception
Maintain a calm, composed approach during high-stress or high-impact incidents
Collaborate effectively with internal teams (Corporate Security, Facilities, IT, Executive Protection) and external partners as needed
Required Qualifications
1+ years of experience in a Security Operations Center, control room, emergency communications center, or 24/7 operational environment
Proficiency with intrusion alarm systems, VMS/CCTV, and AI‑driven video analytics platforms
Solid triage, critical thinking, and decision‑making skills under time pressure
Clear, professional verbal/written communication; excellent incident documentation discipline
Fluency in English and Spanish
Ability to work rotating shifts (nights/weekends/holidays) and remain effective for long monitoring periods
Demonstrated commitment to confidentiality and appropriate handling of sensitive information appropriately
Preferred Qualifications
Experience coordinating with Executive Protection, facilities, IT, and public safety partners
Experience supporting enterprise level or multi-site security operations
Exposure to performance metrics, SLAs, or compliance operational environments
Familiarity with access control systems, badge event review, and alarm/video integration workflows
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority level Entry level
Employment type Full‑time
Job function Other, Information Technology, and Management
Industries Business Content
#J-18808-Ljbffr