Choice Hotels International, Inc.
Executive Meeting Manager - Radisson Blu MOA
Choice Hotels International, Inc., Bloomington, Minnesota, United States
* Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!* 401(k) Retirement Plan* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business* Delivers and sells hotel’s features and benefits to meet clients' needs- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ability to pivot in both markets and team role pending changing economic and team dynamicsMaintains proper flow of information to sales team, reviews sales work file of assigned accounts* Assists with the completion of monthly booking report(s)* Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activitiesCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestResponsibility #1 (60%):* Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.Responsibility #2 (20%):* Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.Responsibility #3 (20%):* Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.**Requirements/Skills*** Minimum one - three years full service hotel experience in the sales and/or catering department* Local market knowledge preferred* High school diploma required, bachelor’s degree preferred* Experience managing to brand standards* Able to collaborate effectively with other hotel employees and managers to ensure teamwork* Exposure or previous coordination of hotel sales contract laws* Proficient computer skills including Microsoft Office suite, Delphi and/or Opera* Strong verbal and written communication skills* Strong negotiation skills* Ability to travel* Ability to work a flexible schedule when needed due to business volume or group needs #J-18808-Ljbffr
* Ability to pivot in both markets and team role pending changing economic and team dynamicsMaintains proper flow of information to sales team, reviews sales work file of assigned accounts* Assists with the completion of monthly booking report(s)* Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activitiesCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestResponsibility #1 (60%):* Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.Responsibility #2 (20%):* Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.Responsibility #3 (20%):* Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.**Requirements/Skills*** Minimum one - three years full service hotel experience in the sales and/or catering department* Local market knowledge preferred* High school diploma required, bachelor’s degree preferred* Experience managing to brand standards* Able to collaborate effectively with other hotel employees and managers to ensure teamwork* Exposure or previous coordination of hotel sales contract laws* Proficient computer skills including Microsoft Office suite, Delphi and/or Opera* Strong verbal and written communication skills* Strong negotiation skills* Ability to travel* Ability to work a flexible schedule when needed due to business volume or group needs #J-18808-Ljbffr