FirstHealth of the Carolinas
CMA/ LPN/Clinic Tech
FirstHealth of the Carolinas, Fayetteville, North Carolina, United States, 28305
Overview
Obtains vital signs and general health information for patient chart and prepares patients for examination.
Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet.
Assures documentation is complete, concise, and correct.
Prepares, cleans and maintains exam rooms and medical equipment for patient visits.
Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.
Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service.
Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity.
Navigates the EMR system in an efficient manner.
Facilitates quality care management through best practice utilization of the clinic EMR.
Promotes continuity of care through appropriate action notes and prompt follow‑up.
Answers phones, routes calls and takes accurate messages. Effectively communicates and accurately documents via Epic EMR system relaying messages to physicians and patient care team.
Demonstrates a sense of urgency relating to patients’ level of distress.
Triages basic patient care needs, generating a telephone encounter depending upon the situation, and ensures a duplicate message has not already been started.
Manages the scheduling of patient appointments in accordance with policy regulations associated with privacy notification, Medicare secondary, signed demographic registrations, consent to treat minors, etc.
Identifies barriers related to social determinants of health (SDOH) and notifies provider.
Uses ICD‑10 and CPT codes accurately and appropriately.
Processes patient referrals for tests and specialists; ensures prior authorizations for visits are in place before patients are seen.
Monitors referral work queue for follow‑up and assists nursing or other clinic personnel to ensure patient compliance, receipt of test results, and reports from specialists.
Forwards requests for medical records to Health Information Management Systems.
Recognizes fraud and abuse interplay in daily role.
Ensures orders are entered correctly to capture appropriate charges.
Refills medications according to medication refill guidelines.
Identifies barriers relevant to patients’ individual needs—financial, emotional, physical, cultural, or spiritual (SDOH).
Astute and sensitive to patient satisfaction as it pertains to customer service—people skills in all clinical situations.
Other duties as assigned but within scope of practice for the CMA/RMA by clinic manager and/or provider.
Qualifications
Graduate of an accredited program of Certified Medical Assistants / Registered Medical Assistants or LPN license or NC Paramedic / AEMT.
Prefer at least one year of clinical experience in physician office setting.
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Obtains vital signs and general health information for patient chart and prepares patients for examination.
Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet.
Assures documentation is complete, concise, and correct.
Prepares, cleans and maintains exam rooms and medical equipment for patient visits.
Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.
Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service.
Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity.
Navigates the EMR system in an efficient manner.
Facilitates quality care management through best practice utilization of the clinic EMR.
Promotes continuity of care through appropriate action notes and prompt follow‑up.
Answers phones, routes calls and takes accurate messages. Effectively communicates and accurately documents via Epic EMR system relaying messages to physicians and patient care team.
Demonstrates a sense of urgency relating to patients’ level of distress.
Triages basic patient care needs, generating a telephone encounter depending upon the situation, and ensures a duplicate message has not already been started.
Manages the scheduling of patient appointments in accordance with policy regulations associated with privacy notification, Medicare secondary, signed demographic registrations, consent to treat minors, etc.
Identifies barriers related to social determinants of health (SDOH) and notifies provider.
Uses ICD‑10 and CPT codes accurately and appropriately.
Processes patient referrals for tests and specialists; ensures prior authorizations for visits are in place before patients are seen.
Monitors referral work queue for follow‑up and assists nursing or other clinic personnel to ensure patient compliance, receipt of test results, and reports from specialists.
Forwards requests for medical records to Health Information Management Systems.
Recognizes fraud and abuse interplay in daily role.
Ensures orders are entered correctly to capture appropriate charges.
Refills medications according to medication refill guidelines.
Identifies barriers relevant to patients’ individual needs—financial, emotional, physical, cultural, or spiritual (SDOH).
Astute and sensitive to patient satisfaction as it pertains to customer service—people skills in all clinical situations.
Other duties as assigned but within scope of practice for the CMA/RMA by clinic manager and/or provider.
Qualifications
Graduate of an accredited program of Certified Medical Assistants / Registered Medical Assistants or LPN license or NC Paramedic / AEMT.
Prefer at least one year of clinical experience in physician office setting.
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