Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Greenville, Texas, United States, 75402
Medical Equipment Customer Service Representative
Overview
Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably and independently.
Job Summary
We are seeking a detail-oriented and compassionate Customer Service Representative – Home Healthcare Intake & Insurance Verification. If you have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment, this role offers the opportunity to make a meaningful impact every day. You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Maintain predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.
Qualifications
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Interpret and respond to various forms of communication.
Work independently and collaboratively within a team.
Problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
Drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Exposure to contagious pathogens.
Requires close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (where applicable).
Telephone reimbursement (where applicable).
EAP.
401(k).
HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental and Vision.
Life Insurance, Disability.
Accidental death, identity protection and legal services.
Meru Health Mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Equal Opportunity Employer
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably and independently.
Job Summary
We are seeking a detail-oriented and compassionate Customer Service Representative – Home Healthcare Intake & Insurance Verification. If you have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment, this role offers the opportunity to make a meaningful impact every day. You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Maintain predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.
Qualifications
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Interpret and respond to various forms of communication.
Work independently and collaboratively within a team.
Problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
Drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Exposure to contagious pathogens.
Requires close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (where applicable).
Telephone reimbursement (where applicable).
EAP.
401(k).
HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental and Vision.
Life Insurance, Disability.
Accidental death, identity protection and legal services.
Meru Health Mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Equal Opportunity Employer
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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