Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Nashville, Tennessee, United States, 37247
Medical Equipment Customer Service Representative
Join to apply for the
Medical Equipment Customer Service Representative
role at
Rotech Healthcare .
About Rotech At Rotech Healthcare Inc., we are a national leader in home medical equipment including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably and independently. Explore more at Rotech.com.
Overview and Responsibilities Job Summary The role is for a detail‑oriented and compassionate Customer Service Representative who will manage home healthcare intake and insurance verification. The representative is the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
Work cooperatively with team members.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks simultaneously.
May be required to cover on‑call shifts, drive a company vehicle, and make deliveries to patient homes.
Ensure predictable and regular attendance (arrive on time).
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission‑driven team improving lives through home‑based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Qualifications Employment is contingent on
Background check (company‑wide). Results will not be used automatically to disqualify individuals.
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Required Education and/or Experience
High school diploma or GED equivalent, required.
Preferred Education and/or Experience
One year of related work experience, preferred.
Experience in home healthcare, medical billing, or patient intake, preferred.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Ability to interpret and respond to various forms of communication (verbal, written, visual).
Capable of working independently and collaboratively within a team.
Demonstrated problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Machines, Equipment, and Technical Abilities
Email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word, and Excel.
Office equipment: fax machine, copier, printer, phone, computer, and/or tablet.
Physical Demands
Ability to lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Must be able to sit, stand, walk, talk, and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Requires close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP.
401(k), HSA, and FSA/Dependent Care FSA.
Medical, Prescription, Dental, and Vision insurance.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and high blood pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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Medical Equipment Customer Service Representative
role at
Rotech Healthcare .
About Rotech At Rotech Healthcare Inc., we are a national leader in home medical equipment including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably and independently. Explore more at Rotech.com.
Overview and Responsibilities Job Summary The role is for a detail‑oriented and compassionate Customer Service Representative who will manage home healthcare intake and insurance verification. The representative is the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
Work cooperatively with team members.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks simultaneously.
May be required to cover on‑call shifts, drive a company vehicle, and make deliveries to patient homes.
Ensure predictable and regular attendance (arrive on time).
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission‑driven team improving lives through home‑based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Qualifications Employment is contingent on
Background check (company‑wide). Results will not be used automatically to disqualify individuals.
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Required Education and/or Experience
High school diploma or GED equivalent, required.
Preferred Education and/or Experience
One year of related work experience, preferred.
Experience in home healthcare, medical billing, or patient intake, preferred.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Ability to interpret and respond to various forms of communication (verbal, written, visual).
Capable of working independently and collaboratively within a team.
Demonstrated problem‑solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Machines, Equipment, and Technical Abilities
Email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word, and Excel.
Office equipment: fax machine, copier, printer, phone, computer, and/or tablet.
Physical Demands
Ability to lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations.
Must be able to sit, stand, walk, talk, and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Requires close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP.
401(k), HSA, and FSA/Dependent Care FSA.
Medical, Prescription, Dental, and Vision insurance.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and high blood pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
#J-18808-Ljbffr