Peraton
IT Hardware Deployment Technician
Peraton
is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Program Overview In support of the
FAA BNATCS
contract, the IT Hardware Deployment Technician builds, configures, and deploys computers and related hardware to end‑users across the organization.
Responsibilities Computer Build & Deployment
Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards
Install required operating systems, applications, and security tools
Perform quality assurance checks to ensure devices are fully functional before deployment
Deploy computers to end‑users, ensuring smooth setup and handoff
Lift objects weighing 25 lbs or less throughout the day
Pick up, distribute, move, mail equipment, and prepare equipment for disposal while keeping ServiceNow tickets updated
Complete additional tasks as assigned by the supervisor
Hardware & Inventory Management
Maintain accurate records of hardware inventory, asset tags, and deployment logs
Track incoming and outgoing equipment, ensuring proper documentation
Assist with hardware upgrades, replacements, and lifecycle management
Support & Troubleshooting
Provide first‑line support for hardware issues during deployment
Respond to telephone calls, email, and personnel requests for technical support
Escalate complex technical problems to higher‑level IT teams when necessary
Resolve technical problems and answer queries in support of remote customer computer hardware systems
Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow‑up
Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems
Process Improvement
Follow established build and deployment procedures while recommending improvements for efficiency
Ensure compliance with IT security policies and organizational standards
Contribute to continuous improvement initiatives within the IT depot
Document common issues and resolutions to improve future deployments
Qualifications Required Qualifications
Minimum of a high school diploma with 3+ years of relevant experience in IT support, hardware deployment, or related roles
Experience working in a help desk environment with ServiceNow tools
Great oral and written communication skills
US citizenship with ability to obtain/maintain a (T4) Public Trust clearance as required by the contract
Residence within 30 miles of and ability to work on‑site out of our Chantilly, VA location
Preferred Qualifications
Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus
Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint
Prior IT technical support and customer service experience
Demonstrated resourcefulness in problem solving and an initiative to learn new skills
Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware/software
Salary and Benefits Target Salary Range: $51,000 – $82,000. Salary is determined by various factors, including scope and responsibilities of the position, individual experience, education, skills, and geographic location.
Benefits: medical, dental, vision, life, health savings account, short/long‑term disability, EAP, parental leave, 401(k), paid time off for vacation, and company‑paid holidays. Full listing available at https://www.careers.peraton.com/benefits.
Application duration: estimated 30 days from posting date, may vary.
Equal Opportunity Employer: we provide opportunities for all qualified individuals regardless of disability, veteran status, and other protected characteristics.
#J-18808-Ljbffr
is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Program Overview In support of the
FAA BNATCS
contract, the IT Hardware Deployment Technician builds, configures, and deploys computers and related hardware to end‑users across the organization.
Responsibilities Computer Build & Deployment
Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards
Install required operating systems, applications, and security tools
Perform quality assurance checks to ensure devices are fully functional before deployment
Deploy computers to end‑users, ensuring smooth setup and handoff
Lift objects weighing 25 lbs or less throughout the day
Pick up, distribute, move, mail equipment, and prepare equipment for disposal while keeping ServiceNow tickets updated
Complete additional tasks as assigned by the supervisor
Hardware & Inventory Management
Maintain accurate records of hardware inventory, asset tags, and deployment logs
Track incoming and outgoing equipment, ensuring proper documentation
Assist with hardware upgrades, replacements, and lifecycle management
Support & Troubleshooting
Provide first‑line support for hardware issues during deployment
Respond to telephone calls, email, and personnel requests for technical support
Escalate complex technical problems to higher‑level IT teams when necessary
Resolve technical problems and answer queries in support of remote customer computer hardware systems
Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow‑up
Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems
Process Improvement
Follow established build and deployment procedures while recommending improvements for efficiency
Ensure compliance with IT security policies and organizational standards
Contribute to continuous improvement initiatives within the IT depot
Document common issues and resolutions to improve future deployments
Qualifications Required Qualifications
Minimum of a high school diploma with 3+ years of relevant experience in IT support, hardware deployment, or related roles
Experience working in a help desk environment with ServiceNow tools
Great oral and written communication skills
US citizenship with ability to obtain/maintain a (T4) Public Trust clearance as required by the contract
Residence within 30 miles of and ability to work on‑site out of our Chantilly, VA location
Preferred Qualifications
Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus
Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint
Prior IT technical support and customer service experience
Demonstrated resourcefulness in problem solving and an initiative to learn new skills
Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware/software
Salary and Benefits Target Salary Range: $51,000 – $82,000. Salary is determined by various factors, including scope and responsibilities of the position, individual experience, education, skills, and geographic location.
Benefits: medical, dental, vision, life, health savings account, short/long‑term disability, EAP, parental leave, 401(k), paid time off for vacation, and company‑paid holidays. Full listing available at https://www.careers.peraton.com/benefits.
Application duration: estimated 30 days from posting date, may vary.
Equal Opportunity Employer: we provide opportunities for all qualified individuals regardless of disability, veteran status, and other protected characteristics.
#J-18808-Ljbffr