Peraton
Responsibilities
The
IT Hardware Deployment Technician , in support of the
FAA BNATCS
contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service. Candidates for this role must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.
Your responsibilities may include: Computer Build & Deployment
Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards
Install required operating systems, applications, and security tools
Perform quality assurance checks to ensure devices are fully functional before deployment
Deploy computers to end-users, ensuring smooth setup and handoff
Lifting objects weighing 25lbs or less throughout the day
Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated
Complete additional tasks as assigned by the supervisor
Hardware & Inventory Management
Maintain accurate records of hardware inventory, asset tags, and deployment logs
Track incoming and outgoing equipment, ensuring proper documentation
Assist with hardware upgrades, replacements, and lifecycle management
Support & Troubleshooting
Provide first-line support for hardware issues during deployment
Respond to telephone calls, email, and personnel requests for technical support
Escalate complex technical problems to higher-level IT teams when necessary
Resolve technical problems and answer queries in support of remote customer computer hardware systems
Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up
Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems
Process Improvement
Follow established build and deployment procedures, while recommending improvements for efficiency
Ensure compliance with IT security policies and organizational standards
Contribute to continuous improvement initiatives within the IT depot
Document common issues and resolutions to improve future deployments
Qualifications Required Qualifications
Minimum of a High School Diploma with 3 or more years of relevant experience in IT support, hardware deployment, or related roles
Experience working in a help desk environment with ServiceNow tools
Must have great oral and written communication skills
Must be a US Citizen with the ability to obtain/maintain a (T4) Public Trust clearance as required by the contract
Must reside within 30 miles of and be able to work on-site out of our Chantilly, VA location
Preferred Qualifications
Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus
Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint
Prior IT Technical Support and Customer Service experience
Demonstrated resourcefulness in problem solving, and an initiative to learn new skills
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware/software
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEOE: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
#J-18808-Ljbffr
IT Hardware Deployment Technician , in support of the
FAA BNATCS
contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service. Candidates for this role must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.
Your responsibilities may include: Computer Build & Deployment
Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards
Install required operating systems, applications, and security tools
Perform quality assurance checks to ensure devices are fully functional before deployment
Deploy computers to end-users, ensuring smooth setup and handoff
Lifting objects weighing 25lbs or less throughout the day
Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated
Complete additional tasks as assigned by the supervisor
Hardware & Inventory Management
Maintain accurate records of hardware inventory, asset tags, and deployment logs
Track incoming and outgoing equipment, ensuring proper documentation
Assist with hardware upgrades, replacements, and lifecycle management
Support & Troubleshooting
Provide first-line support for hardware issues during deployment
Respond to telephone calls, email, and personnel requests for technical support
Escalate complex technical problems to higher-level IT teams when necessary
Resolve technical problems and answer queries in support of remote customer computer hardware systems
Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up
Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems
Process Improvement
Follow established build and deployment procedures, while recommending improvements for efficiency
Ensure compliance with IT security policies and organizational standards
Contribute to continuous improvement initiatives within the IT depot
Document common issues and resolutions to improve future deployments
Qualifications Required Qualifications
Minimum of a High School Diploma with 3 or more years of relevant experience in IT support, hardware deployment, or related roles
Experience working in a help desk environment with ServiceNow tools
Must have great oral and written communication skills
Must be a US Citizen with the ability to obtain/maintain a (T4) Public Trust clearance as required by the contract
Must reside within 30 miles of and be able to work on-site out of our Chantilly, VA location
Preferred Qualifications
Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus
Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint
Prior IT Technical Support and Customer Service experience
Demonstrated resourcefulness in problem solving, and an initiative to learn new skills
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware/software
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEOE: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
#J-18808-Ljbffr