PetVet Care Centers
PT Customer Service Representative
PetVet Care Centers, La Pine, Oregon, United States, 97739
Position Overview
PT Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Preferred customer service experience; a plus if in the veterinary field.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Schedule
Mon — 7:30 AM – 5:30 PM
Sat — 7:45 AM – 4:00 PM
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Non‑profit Organizations and Veterinary Services
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Preferred customer service experience; a plus if in the veterinary field.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Flexibility in scheduling, including weekends and holidays.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Schedule
Mon — 7:30 AM – 5:30 PM
Sat — 7:45 AM – 4:00 PM
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Non‑profit Organizations and Veterinary Services
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr