Customer Service Job at Central Pro Insurance Services in Riverside

Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development About the Role: Central Pro Insurance Services is seeking a dedicated and friendly Customer Service representative to join our team in Riverside, CA. As a Customer Service representative, you will be the first point of contact for our clients, providing exceptional service and support. Responsibilities: Assist clients with inquiries and provide information about insurance products Process policy changes and update customer information in the database Handle incoming calls and emails in a professional and timely manner Resolve customer complaints and issues with empathy and efficiency Collaborate with the sales team to ensure customer satisfaction and retention Requirements: Prior experience in customer service or a related field Excellent communication and interpersonal skills Proficiency in Microsoft Office and CRM software Active insurance license is preferred Ability to multitask and prioritize in a fast-paced environment About Us: Central Pro Insurance Services has been a trusted provider of insurance solutions in Riverside, CA for over 20 years. Our commitment to personalized service and comprehensive coverage options has earned us a loyal customer base. We value our employees and offer a supportive and collaborative work environment. This is a remote position. #J-18808-Ljbffr