Excel Fitness
Member Support Expert
Job Category: Operations Requisition Number: MEMBE001803 Posted: April 21, 2025 Full-Time On-site Member Support Center - TX Austin, TX 78758, USA Job Details
Description
Position Type:
Full Time position
Department:
Member Support Center (Call Center)
Compensation:
$15.00 per hour This is an in-office position, not a remote position
Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday beginning April 28th. Day in the life:
After completing a
two-week paid training,
you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed. Who are we looking for? Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old. Perks of Joining Our Team: Flexible
Scheduling Free
Planet Fitness Black Card membership On-site
gym with massage chairs Health/Dental/Vision
benefits for Full Time employees PTO
plan for Full Time employees Up to 40 hours of
Personal Time
for full and part time employees Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Job Category: Operations Requisition Number: MEMBE001803 Posted: April 21, 2025 Full-Time On-site Member Support Center - TX Austin, TX 78758, USA Job Details
Description
Position Type:
Full Time position
Department:
Member Support Center (Call Center)
Compensation:
$15.00 per hour This is an in-office position, not a remote position
Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday beginning April 28th. Day in the life:
After completing a
two-week paid training,
you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed. Who are we looking for? Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old. Perks of Joining Our Team: Flexible
Scheduling Free
Planet Fitness Black Card membership On-site
gym with massage chairs Health/Dental/Vision
benefits for Full Time employees PTO
plan for Full Time employees Up to 40 hours of
Personal Time
for full and part time employees Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.