TriHealth
Location
Bethesda Butler Hospital, 3125 Hamilton Mason Rd, Hamilton, OH 45011
Work Hours
Full time – 72 hours biweekly
Day shift
Weekend and holiday rotation
Job Overview
This role serves as a liaison for a diverse range of laboratory customers. Responsibilities include procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing in accordance with CLIA, TJC, and CAP guidelines. Additionally, the role may involve performing EKGs on outpatients. Other duties include making and receiving telephone calls from customers, gathering data for service and billing, answering questions, and resolving issues. Documentation tasks include ensuring compliance with OIG guidelines, accurately interpreting and transcribing physician orders, and entering orders into LIS/HIS systems. The position may also involve receiving incoming specimens, entering patient demographics and test orders, labeling specimens, and distributing them to the appropriate lab departments for testing.
Minimum Job Requirements
High School Degree or GED required
Phlebotomy certification preferred
1-2 years experience in Phlebotomy preferred
Job Responsibilities
Adhering to processes and protocols for safety, confidentiality, and sample integrity
Documenting all required information in expected timeframes
Ensuring specimen integrity through accurate patient identification, data collection, and specimen handling
Tackling complex tasks proactively and taking initiative as needed
Emphasizing accuracy in all steps of the collection process and completing work accurately and timely
Working Conditions
Climbing – Occasionally
Concentrating – Consistently
Continuous Learning – Frequently
Hearing: Conversation – Consistently
Hearing: Other Sounds – Consistently
Interpersonal Communication – Consistently
Kneeling – Occasionally
Lifting Lifting 50+ Lbs – Rarely
Lifting 11-50 Lbs – Frequently
Pulling – OccasionallyPushing – Occasionally
Reaching – Consistently
Reading – Consistently
Sitting – Consistently
Standing – Consistently
Stooping – Occasionally
Talking – Consistently
Thinking/Reasoning – Consistently
Use of Hands – Consistently
Color Vision – Consistently
Visual Acuity: Far – Consistently
Visual Acuity: Near – Consistently
Walking – Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community
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