TLD
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IT Help Desk Technician
role at
TLD
Base pay range $60,000.00/yr - $65,000.00/yr
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, over the phone or by remote session.
Document problem solutions in ticket system and knowledge base articles.
Maintain daily performance of computer systems.
Perform application upgrades to both client and server systems.
Ask questions to determine nature of problem, walk customer through problem‑solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Assist with technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals and drivers for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Establish standards and procedures for continuous improvement.
Maintain currency with respect to technical skills by attending training classes, special technical and administration courses, seminars, exhibits and trade shows as needed.
Other duties as designated by department manager.
Qualifications and Experience
5–7 years of experience in a help‑desk environment.
Experience troubleshooting Microsoft Windows, Microsoft Office and related software.
Working knowledge of and troubleshooting of Active Directory (GPOs, OUs, users and computers).
Experience with desktop management solutions such as LANSweeper and WSUS is preferred.
Experience handling configuration issues.
Strong troubleshooting abilities.
Experience with software installation procedures, and licensing.
Experience with centralized desktop security solutions such as McAfee EPO or similar vendor.
Experience with SolidWorks and PDM is preferred.
Familiar with remote assistance applications such as TeamViewer.
Knowledge of Local Area Networking Technologies and Wide Area Network Technologies.
Strong written, verbal, analytical, and interpersonal skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Associate’s degree in Computer Science, or specialized training in certification coursework.
CompTIA A+, Network+, MCP Certifications preferred.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Location Windsor, CT
#J-18808-Ljbffr
IT Help Desk Technician
role at
TLD
Base pay range $60,000.00/yr - $65,000.00/yr
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, over the phone or by remote session.
Document problem solutions in ticket system and knowledge base articles.
Maintain daily performance of computer systems.
Perform application upgrades to both client and server systems.
Ask questions to determine nature of problem, walk customer through problem‑solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Assist with technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals and drivers for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Establish standards and procedures for continuous improvement.
Maintain currency with respect to technical skills by attending training classes, special technical and administration courses, seminars, exhibits and trade shows as needed.
Other duties as designated by department manager.
Qualifications and Experience
5–7 years of experience in a help‑desk environment.
Experience troubleshooting Microsoft Windows, Microsoft Office and related software.
Working knowledge of and troubleshooting of Active Directory (GPOs, OUs, users and computers).
Experience with desktop management solutions such as LANSweeper and WSUS is preferred.
Experience handling configuration issues.
Strong troubleshooting abilities.
Experience with software installation procedures, and licensing.
Experience with centralized desktop security solutions such as McAfee EPO or similar vendor.
Experience with SolidWorks and PDM is preferred.
Familiar with remote assistance applications such as TeamViewer.
Knowledge of Local Area Networking Technologies and Wide Area Network Technologies.
Strong written, verbal, analytical, and interpersonal skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Associate’s degree in Computer Science, or specialized training in certification coursework.
CompTIA A+, Network+, MCP Certifications preferred.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Location Windsor, CT
#J-18808-Ljbffr