TalentWorldGroup Plc.
Customer Support Specialist Remote (US)
TalentWorldGroup Plc., Florida, New York, United States
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Customer Support Specialist Remote (US)
role at
TalentWorldGroup Plc.
Customer Support Specialist – Remote Technical Focus | Native English & Bilingual Spanish
Training Start Date: January 30, 2026 Application Deadline: January 29, 2026
About Us
TalentWorldGroup is a next-generation multilingual contact center redefining remote work. We connect talented professionals with global companies in technology, healthcare, and digital services, offering flexible and meaningful remote careers.
We are currently looking for
2 Customer Support Specialists
who are
native English speakers and bilingual in Spanish
to join a USA-based support project. You will support users with app- and product-related questions while delivering a smooth and friendly customer experience.
Your Main Responsibilities
Assist users via phone and email with product- and app-related inquiries
Guide customers step by step through basic troubleshooting and feature navigation
Identify, document, and escalat technical issues to the next support level when required
Maintain accurate case notes in our CRM system (Zendesk or similar)
Continuously learn about app updates, tools, and workflows
Share feedback and insights to help improve processes and user experience
What We’re Looking For
Native-level English (spoken and written)
Strong Spanish communication skills (spoken and written)
Clear understanding of computer basics and mobile devices (apps & features)
Tech-savvy mindset and comfort learning new tools and systems
Strong problem-solving skills and customer-focused attitude
Previous experience in customer service or technical support is a plus
Less technical experience is acceptable if you are a fast learner (technical background is a bonus)
Project Details
Region: USA
Schedule: Fixed (Monday to Friday)
Contract Type: Freelance
Work Model: 100% Remote
Technical Setup Required
Stable broadband internet connection (LAN preferred)
Processor: 1.8 GHz or higher (64-bit preferred)
RAM: 8 GB minimum
Storage: 10 GB available
Screen resolution: 1920 × 1080 (recommended)
Wired USB headset
Operating System: Windows 11 or later
What We Offer
Fully remote work with a fixed schedule
Hourly rate 13 USD
Freelance contract with long-term potential
Supportive, international team environment
Career growth within a fast-growing global company
#J-18808-Ljbffr
Customer Support Specialist Remote (US)
role at
TalentWorldGroup Plc.
Customer Support Specialist – Remote Technical Focus | Native English & Bilingual Spanish
Training Start Date: January 30, 2026 Application Deadline: January 29, 2026
About Us
TalentWorldGroup is a next-generation multilingual contact center redefining remote work. We connect talented professionals with global companies in technology, healthcare, and digital services, offering flexible and meaningful remote careers.
We are currently looking for
2 Customer Support Specialists
who are
native English speakers and bilingual in Spanish
to join a USA-based support project. You will support users with app- and product-related questions while delivering a smooth and friendly customer experience.
Your Main Responsibilities
Assist users via phone and email with product- and app-related inquiries
Guide customers step by step through basic troubleshooting and feature navigation
Identify, document, and escalat technical issues to the next support level when required
Maintain accurate case notes in our CRM system (Zendesk or similar)
Continuously learn about app updates, tools, and workflows
Share feedback and insights to help improve processes and user experience
What We’re Looking For
Native-level English (spoken and written)
Strong Spanish communication skills (spoken and written)
Clear understanding of computer basics and mobile devices (apps & features)
Tech-savvy mindset and comfort learning new tools and systems
Strong problem-solving skills and customer-focused attitude
Previous experience in customer service or technical support is a plus
Less technical experience is acceptable if you are a fast learner (technical background is a bonus)
Project Details
Region: USA
Schedule: Fixed (Monday to Friday)
Contract Type: Freelance
Work Model: 100% Remote
Technical Setup Required
Stable broadband internet connection (LAN preferred)
Processor: 1.8 GHz or higher (64-bit preferred)
RAM: 8 GB minimum
Storage: 10 GB available
Screen resolution: 1920 × 1080 (recommended)
Wired USB headset
Operating System: Windows 11 or later
What We Offer
Fully remote work with a fixed schedule
Hourly rate 13 USD
Freelance contract with long-term potential
Supportive, international team environment
Career growth within a fast-growing global company
#J-18808-Ljbffr