VCA Animal Hospitals
Who We Are
VCA Animal Specialty & Emergency Center (ASEC) is a multi‑specialty and emergency practice located in West Los Angeles. http://https://vcahospitals.com/animal-specialty-emergency (http://https/vcahospitals.com/animal-specialty-emergency)
What We Do Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.
Why We Need You VCA ASEC has been a trusted part of the community for over 15 years, and we remain committed to growing both our team and the quality of care we provide.
We are currently seeking a CSR Co‑Manager to join our leadership team and support our 24‑hour Client Service team. Our client service representatives are the first point of contact for our clients and play a crucial role in shaping their entire experience with us.
We're looking for someone who is passionate about developing our CSR team and delivering exceptional service. Someone who can elevate our team through strong leadership, thoughtful training, and consistent support.
In this role, you’ll be instrumental in ensuring our CSRs are well‑prepared, empowered, and focused, allowing them to build trust with our clients and ensure that VCA ASEC is able to provide expert care for pets in their time of need.
Join us in making a meaningful impact both for our clients and the pets they love.
What this job entails Working with the current client service manager and hospital leadership to ensure the employees and clients are supported and cared for. Key skills include strong staff and client relationship management, effective communication, high emotional intelligence, training and development, professionalism, leadership, and a genuine compassion for both pets and people.
Leadership & Team Management
Client Experience & Communication
Crisis & Conflict Management
Training & Development
Operational Oversight
Quality Assurance & Continuous Improvement
Interdepartmental Collaboration
Department Financial Oversight
Experience / Education
3–5 years of client service experience, with at least 2 years in a supervisory or management role—ideally in a veterinary, medical, or other healthcare setting.
Previous experience in emergency, specialty, or high‑volume veterinary practice is strongly preferred.
Experience managing 24‑hour operations, including overnight or swing shift teams, is a plus.
Strong skills in client service, conflict resolution, and team management.
Experience with client retention and overall client satisfaction.
Ability to adapt to changing priorities in a dynamic environment
A collaborative, team‑focused mindset
Physical Requirements
Work is primarily performed in a hospital/office setting
Must be able to stand for long periods
Reasonable accommodations may be made for individuals with disabilities
Please note: This job description reflects the general responsibilities and qualifications for the role and is subject to change based on the needs of the hospital, changes in staffing, emergencies, or evolving job responsibilities.
Why You Should Consider Us At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work.
Benefits VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, 401(k) retirement plan, generous pet care discounts, paid vacation, holidays, and sick days, as well as health and well‑being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $68,640 to $75,000.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
#J-18808-Ljbffr
What We Do Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.
Why We Need You VCA ASEC has been a trusted part of the community for over 15 years, and we remain committed to growing both our team and the quality of care we provide.
We are currently seeking a CSR Co‑Manager to join our leadership team and support our 24‑hour Client Service team. Our client service representatives are the first point of contact for our clients and play a crucial role in shaping their entire experience with us.
We're looking for someone who is passionate about developing our CSR team and delivering exceptional service. Someone who can elevate our team through strong leadership, thoughtful training, and consistent support.
In this role, you’ll be instrumental in ensuring our CSRs are well‑prepared, empowered, and focused, allowing them to build trust with our clients and ensure that VCA ASEC is able to provide expert care for pets in their time of need.
Join us in making a meaningful impact both for our clients and the pets they love.
What this job entails Working with the current client service manager and hospital leadership to ensure the employees and clients are supported and cared for. Key skills include strong staff and client relationship management, effective communication, high emotional intelligence, training and development, professionalism, leadership, and a genuine compassion for both pets and people.
Leadership & Team Management
Client Experience & Communication
Crisis & Conflict Management
Training & Development
Operational Oversight
Quality Assurance & Continuous Improvement
Interdepartmental Collaboration
Department Financial Oversight
Experience / Education
3–5 years of client service experience, with at least 2 years in a supervisory or management role—ideally in a veterinary, medical, or other healthcare setting.
Previous experience in emergency, specialty, or high‑volume veterinary practice is strongly preferred.
Experience managing 24‑hour operations, including overnight or swing shift teams, is a plus.
Strong skills in client service, conflict resolution, and team management.
Experience with client retention and overall client satisfaction.
Ability to adapt to changing priorities in a dynamic environment
A collaborative, team‑focused mindset
Physical Requirements
Work is primarily performed in a hospital/office setting
Must be able to stand for long periods
Reasonable accommodations may be made for individuals with disabilities
Please note: This job description reflects the general responsibilities and qualifications for the role and is subject to change based on the needs of the hospital, changes in staffing, emergencies, or evolving job responsibilities.
Why You Should Consider Us At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work.
Benefits VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, 401(k) retirement plan, generous pet care discounts, paid vacation, holidays, and sick days, as well as health and well‑being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $68,640 to $75,000.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
#J-18808-Ljbffr