Phiture
IT Support Level 3 – SQL / Technical Support (French & English)
Phiture, New Bremen, Ohio, United States
Location:
Fully Remote (within Portugal)
Administrative Base:
Porto – Douro area
On-site Requirement:
1 day on-site per quarter
Work Model:
Remote (Portugal-based)
About The Role We are looking for an experienced
IT Support Level 3 / Technical Support Specialist
to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including
SQL , and the ability to support users in
French and English .
Main Responsibilities
Provide advanced technical support and troubleshooting to users
Assist customers via phone, chat, and email in French and English
Diagnose software, system, or configuration issues and propose effective solutions
Work closely with internal technical teams to ensure timely resolution of issues
Document incidents, solutions, and technical procedures
Maintain a high level of professionalism, accuracy, and customer focus
Requirements
Fluency in French and English (minimum B2 level)
Proven experience in technical support / IT support (Level 3 preferred)
Knowledge of SQL and technical troubleshooting
Strong analytical and problem-solving skills
Ability to work independently in a remote environment
Availability to attend on-site meetings once per quarter
Compensation & Benefits
Meal allowance (monthly card, according to local policy)
Health insurance provided from day one
Fully paid initial and continuous training
Career development and internal mobility opportunities
Access to well-being, language, and professional development programs
Employee recognition initiatives
How to Apply Interested candidates should apply or send their CV to
alessandra.nepomuceno@cbtalents.org
#J-18808-Ljbffr
Fully Remote (within Portugal)
Administrative Base:
Porto – Douro area
On-site Requirement:
1 day on-site per quarter
Work Model:
Remote (Portugal-based)
About The Role We are looking for an experienced
IT Support Level 3 / Technical Support Specialist
to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including
SQL , and the ability to support users in
French and English .
Main Responsibilities
Provide advanced technical support and troubleshooting to users
Assist customers via phone, chat, and email in French and English
Diagnose software, system, or configuration issues and propose effective solutions
Work closely with internal technical teams to ensure timely resolution of issues
Document incidents, solutions, and technical procedures
Maintain a high level of professionalism, accuracy, and customer focus
Requirements
Fluency in French and English (minimum B2 level)
Proven experience in technical support / IT support (Level 3 preferred)
Knowledge of SQL and technical troubleshooting
Strong analytical and problem-solving skills
Ability to work independently in a remote environment
Availability to attend on-site meetings once per quarter
Compensation & Benefits
Meal allowance (monthly card, according to local policy)
Health insurance provided from day one
Fully paid initial and continuous training
Career development and internal mobility opportunities
Access to well-being, language, and professional development programs
Employee recognition initiatives
How to Apply Interested candidates should apply or send their CV to
alessandra.nepomuceno@cbtalents.org
#J-18808-Ljbffr