AAA - Automobile Club of Southern California
Claims Team Manager - Auto Liability
AAA - Automobile Club of Southern California, Providence, Rhode Island, us, 02912
Claims Team Manager - Auto Liability
This is an Onsite Position in Providence, RI location.
Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
Bachelors or Equivalent combination of education and experience Preferred
4-6 years Automotive Claims handling Required
1-3 years Supervisory Preferred
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
The starting pay range for this position is:
$92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
AAA is an Equal Opportunity Employer
#J-18808-Ljbffr
This is an Onsite Position in Providence, RI location.
Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
Bachelors or Equivalent combination of education and experience Preferred
4-6 years Automotive Claims handling Required
1-3 years Supervisory Preferred
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
The starting pay range for this position is:
$92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
AAA is an Equal Opportunity Employer
#J-18808-Ljbffr