AAA Auto Club Enterprises
Claims Team Manager - Auto Liability
AAA Auto Club Enterprises, Coppell, Texas, United States, 75019
Claims Team Manager - Auto Liability
AAA Auto Club Enterprises
Coppell, TX
Job Summary This management position serves as an instrumental component of the day-to-day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, and technical and customer service best practices.
Work Location This is an Onsite position.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that support the organization’s goals and objectives.
Qualifications
Bachelor's equivalent combination of education and experience (Preferred)
4–6 years automotive claims handling (Required)
1–3 years supervisory experience (Preferred)
Advanced organizational, planning, and delegation skills (critical)
Advanced oral and written communication skills (necessary)
Advanced interpersonal skills (essential)
Ability to effectively lead change (required)
Valid driver’s license with acceptable DMV record and minimum liability insurance (State-required)
Chartered Property Casualty Underwriter – Insurance Institute of America (Preferred)
Travel Requirements
Occasional travel to off-site business meetings or conferences (5% of time).
The starting pay range for this position is:
$92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.
Benefits
Health coverage for medical, dental, vision
401(k) saving plan with company match and pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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Coppell, TX
Job Summary This management position serves as an instrumental component of the day-to-day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, and technical and customer service best practices.
Work Location This is an Onsite position.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that support the organization’s goals and objectives.
Qualifications
Bachelor's equivalent combination of education and experience (Preferred)
4–6 years automotive claims handling (Required)
1–3 years supervisory experience (Preferred)
Advanced organizational, planning, and delegation skills (critical)
Advanced oral and written communication skills (necessary)
Advanced interpersonal skills (essential)
Ability to effectively lead change (required)
Valid driver’s license with acceptable DMV record and minimum liability insurance (State-required)
Chartered Property Casualty Underwriter – Insurance Institute of America (Preferred)
Travel Requirements
Occasional travel to off-site business meetings or conferences (5% of time).
The starting pay range for this position is:
$92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.
Benefits
Health coverage for medical, dental, vision
401(k) saving plan with company match and pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
#J-18808-Ljbffr