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NEST International, Inc.

Client Relationship Associate

NEST International, Inc., Mantua, New Jersey, United States

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Client Relationship Associate - Cleaning

Sewell, NJ Monday to Friday from 8AM to 5PM or 9AM to 6PM Starting at $18/hour + Bonus Potential

Fast-paced role. Big impact. Strong benefits.

If you like helping people, staying busy, and being part of a team that actually works together—this could be your next move.

Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.

We believe great service starts with great people—and we invest in teams that care about doing things right.

What You’ll Do (aka How You’ll Make an Impact) You’ll be in the thick of it—connecting clients, service providers, and internal teams to keep operations running smoothly.

Be the friendly, professional first point of contact via phone, email, text, and Microsoft Teams

Manage the execution of Cleaning and Trade services across the U.S., including scheduling, confirming, and dispatching ISPs

Track, update, and manage work orders so nothing falls through the cracks

Follow up to confirm services are completed—then close the loop

Prioritize work based on urgency and SLAs (Service Level Agreements)

Collect invoices, signed work orders, and required documentation

Keep clear, detailed notes so everyone stays informed and aligned

Help onboard new service providers and support coverage needs

Problem‑solve in real time, handle basic issues, and elevate when necessary

Multitask like a pro—calls, systems, and updates all at once

Jump in to support teammates when things get busy

Busy? Yes. Boring? Never.

Who Thrives in This Role

People who enjoy fast‑paced, high‑energy environments

Team players who like collaborating and supporting others

Strong communicators who keep things professional and positive

Organized multitaskers who stay cool under pressure

Requirements

High school diploma or GED

1–2 years of customer service experience

Comfortable with computers and learning new systems

Starting at $18/hr

Bonus opportunities

40 hours Vacation + 32 hours Personal (Year 1)

40 hours Paid Sick Time

6 Paid Holidays

Medical plans – NEST helps cover the cost

401(k) with company match

Employer‑paid life insurance ($15,000)

Employee Assistance Program (EAP)

Optional Dental, Vision, Pet Insurance, Legal & Identity Protection

Our Values

Innovation: Delivering real cost‑saving strategies through technology and operational excellence

Helping: Supporting our clients, communities, service providers, and employees

Together: Building trusted partnerships through respect, teamwork, and exceptional service

Equal Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

Pre‑Employment Requirements Before officially joining NEST, candidates must successfully complete:

A pre‑employment skills assessment

Background check

Drug screening

If you want solid pay, great benefits, and a role where the day flies by—apply today.

We’re excited to meet you.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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