JPS Health Network
Patient Access Rep - Health Center for Women (Bilingual Preferred)
JPS Health Network, Fort Worth, Texas, United States, 76102
Patient Access Rep - Health Center for Women
Apply for the
Patient Access Rep - Health Center for Women
role at
JPS Health Network .
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. The network has 582 licensed beds, 25 locations across Tarrant County—including John Peter Smith Hospital, a Level I Trauma Center—and employs more than 7,200 people.
Job Summary The Patient Access Representative (PAR) greets patients and performs access functions to expedite flow and enhance the patient experience. The PAR is responsible for registering patients, verifying insurance and demographics, collecting point‑of‑service payments, and maintaining confidentiality, professionalism, and ethics.
Essential Job Functions & Accountabilities
Greets and directs patients and visitors in person and over the phone using AIDET principles; provides information on services, location, and additional assistance.
Accurately identifies patients and registers them while maintaining regulatory knowledge and ensuring timely, accurate reporting/billing.
Obtains consent for all registration forms, including general consent, MSPQ, privacy practices, patient rights, and MyChart enrollment.
Distributes patient‑related materials and obtains signatures on insurance waivers and other financial forms such as Estimate Letters.
Collects patient cost‑sharing amounts (copay, deductible, coinsurance, full cost) per SOP and refers patients to Enrollment and Eligibility when applicable; reconciles cash drawer at shift end.
Acquires precertification status for applicable services (in‑office procedures, surgeries, radiology, cardiology, physician services, pharmacy).
Utilizes insurance verification tools to accurately confirm insurance/financial information, maintaining the error rate per SOP.
Coordinates and schedules appointments, selects appropriate referral, provider, visit type, and location to expedite access, minimize no‑shows, and maximize reimbursement.
Maintains daily Epic work queue, quality assurance, and productivity levels with minimal errors (e.g., inbox review, telephone encounters, reporting, cash balancing).
Provides high‑quality care by following attendance and punctuality procedures; may be required to work beyond scheduled shifts.
Attends mandatory educational, compliance, and safety programs.
Trains peers, colleagues, and management as requested.
Demonstrates a patient‑centric approach through friendly, caring interactions and proactive communication.
Job description is not exhaustive and may change with or without notice; perform other duties as assigned.
Must complete all job duties with or without adaptive devices, with reasonable accommodations.
Work environment may change; subject to schedule changes and variable hours.
Qualifications Required Qualifications
Certification in Non‑Aggressive Crisis Management; obtained during orientation and maintained while working in Behavioral Health.
Patient Access – General Consent Orientation and Patient Financial Experience Training completed within 30 days of hire.
Preferred Qualifications
High School Diploma, GED, or equivalent.
Certified Healthcare Access Associate (CHAA).
Proficiency in Spanish, Vietnamese, Arabic, or another language.
Location Address 1201 S. Main Street Fort Worth, Texas 76104 United States
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Patient Access Rep - Health Center for Women
role at
JPS Health Network .
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. The network has 582 licensed beds, 25 locations across Tarrant County—including John Peter Smith Hospital, a Level I Trauma Center—and employs more than 7,200 people.
Job Summary The Patient Access Representative (PAR) greets patients and performs access functions to expedite flow and enhance the patient experience. The PAR is responsible for registering patients, verifying insurance and demographics, collecting point‑of‑service payments, and maintaining confidentiality, professionalism, and ethics.
Essential Job Functions & Accountabilities
Greets and directs patients and visitors in person and over the phone using AIDET principles; provides information on services, location, and additional assistance.
Accurately identifies patients and registers them while maintaining regulatory knowledge and ensuring timely, accurate reporting/billing.
Obtains consent for all registration forms, including general consent, MSPQ, privacy practices, patient rights, and MyChart enrollment.
Distributes patient‑related materials and obtains signatures on insurance waivers and other financial forms such as Estimate Letters.
Collects patient cost‑sharing amounts (copay, deductible, coinsurance, full cost) per SOP and refers patients to Enrollment and Eligibility when applicable; reconciles cash drawer at shift end.
Acquires precertification status for applicable services (in‑office procedures, surgeries, radiology, cardiology, physician services, pharmacy).
Utilizes insurance verification tools to accurately confirm insurance/financial information, maintaining the error rate per SOP.
Coordinates and schedules appointments, selects appropriate referral, provider, visit type, and location to expedite access, minimize no‑shows, and maximize reimbursement.
Maintains daily Epic work queue, quality assurance, and productivity levels with minimal errors (e.g., inbox review, telephone encounters, reporting, cash balancing).
Provides high‑quality care by following attendance and punctuality procedures; may be required to work beyond scheduled shifts.
Attends mandatory educational, compliance, and safety programs.
Trains peers, colleagues, and management as requested.
Demonstrates a patient‑centric approach through friendly, caring interactions and proactive communication.
Job description is not exhaustive and may change with or without notice; perform other duties as assigned.
Must complete all job duties with or without adaptive devices, with reasonable accommodations.
Work environment may change; subject to schedule changes and variable hours.
Qualifications Required Qualifications
Certification in Non‑Aggressive Crisis Management; obtained during orientation and maintained while working in Behavioral Health.
Patient Access – General Consent Orientation and Patient Financial Experience Training completed within 30 days of hire.
Preferred Qualifications
High School Diploma, GED, or equivalent.
Certified Healthcare Access Associate (CHAA).
Proficiency in Spanish, Vietnamese, Arabic, or another language.
Location Address 1201 S. Main Street Fort Worth, Texas 76104 United States
#J-18808-Ljbffr