WRMC, Inc.
Location
Basalt, Colorado
Schedule Morning: Monday – Friday 7:00 am – 3:00 pm
Afternoon: Monday – Friday 3:00 pm – 11:00 pm
Overnight: Monday – Friday 11:00 pm – 7:00 am
Pay Rate
$20 – $23 per hour
About Us
Worth Ross Management Company is an award‑winning industry leader and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy.
About The Role
Requires a self‑motivated, outgoing, detail‑oriented, customer‑service focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking‑in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently and without direct supervision. These include multi‑tasking, e‑mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
What You’ll Do Communicate effectively and demonstrate good customer service skills to residents, guests, vendors and other staff members
Identify and clarify residents' needs and desires. Answer questions and provide solutions
Seek ways to improve the services we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
Assist residents in scheduling access for authorized vendors to provide services within units
Maintain resident and guest privacy, and the organization’s reputation, by always keeping information confidential
Understand and react quickly and effectively to any emergency
Maintain a safe and secure work environment for all residents, guests and staff. Follow established safety guidelines and immediately report all hazardous conditions or equipment safety issues to the General Manager
Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Accurately maintain daily shift notes in the Building Link system
Receive packages & deliveries, log them in the Building Link system, organize packages for delivery and deliver to residents as schedule permits
Respond to resident concerns and complaints in a professional and caring manner. Follow up and try to resolve all such concerns and complaints. Elevate issues to Lead Concierge or AGM if necessary/appropriate
Manage resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
Perform other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Requirements
Education: High school diploma or equivalent
What You Need To Succeed Physical demands include the ability to lift 30-50 lbs
Standing, sitting, and walking
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
Ability to quickly and easily navigate the building as required to meet job functions
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
Ability to respond to emergencies promptly
Communicate, receive, and exchange ideas and information using both spoken and written word
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Benefits Medical
Dental
Vision
Short‑term disability (STD)
Long‑term disability (LTD)
Employee assistance program (EAP)
Pet insurance
Retirement
Paid Time Off (PTO)
401K
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Basalt, Colorado
Schedule Morning: Monday – Friday 7:00 am – 3:00 pm
Afternoon: Monday – Friday 3:00 pm – 11:00 pm
Overnight: Monday – Friday 11:00 pm – 7:00 am
Pay Rate
$20 – $23 per hour
About Us
Worth Ross Management Company is an award‑winning industry leader and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy.
About The Role
Requires a self‑motivated, outgoing, detail‑oriented, customer‑service focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking‑in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently and without direct supervision. These include multi‑tasking, e‑mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
What You’ll Do Communicate effectively and demonstrate good customer service skills to residents, guests, vendors and other staff members
Identify and clarify residents' needs and desires. Answer questions and provide solutions
Seek ways to improve the services we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
Assist residents in scheduling access for authorized vendors to provide services within units
Maintain resident and guest privacy, and the organization’s reputation, by always keeping information confidential
Understand and react quickly and effectively to any emergency
Maintain a safe and secure work environment for all residents, guests and staff. Follow established safety guidelines and immediately report all hazardous conditions or equipment safety issues to the General Manager
Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Accurately maintain daily shift notes in the Building Link system
Receive packages & deliveries, log them in the Building Link system, organize packages for delivery and deliver to residents as schedule permits
Respond to resident concerns and complaints in a professional and caring manner. Follow up and try to resolve all such concerns and complaints. Elevate issues to Lead Concierge or AGM if necessary/appropriate
Manage resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
Perform other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Requirements
Education: High school diploma or equivalent
What You Need To Succeed Physical demands include the ability to lift 30-50 lbs
Standing, sitting, and walking
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
Ability to quickly and easily navigate the building as required to meet job functions
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
Ability to respond to emergencies promptly
Communicate, receive, and exchange ideas and information using both spoken and written word
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Benefits Medical
Dental
Vision
Short‑term disability (STD)
Long‑term disability (LTD)
Employee assistance program (EAP)
Pet insurance
Retirement
Paid Time Off (PTO)
401K
#J-18808-Ljbffr