Empathy
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Description Empathy is transforming the way families navigate life’s most difficult times— from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human‑centric support at scale. Today, Empathy supports over 45 million people across North America.
About The Team Our Client Success team oversees the entire client lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible client experience, demonstrating the powerful impact Empathy can have on families dealing with loss. The Associate Client Success Manager will be supporting a high‑volume book of business of Small and Medium‑Sized Business (SMB) clients.
In This Role You Will
Support new and existing SMB clients, responding to their needs and questions, and demonstrating the value of Empathy as a benefit.
Ensure that all inbound SMB client communications are handled in a timely, consistent and professional manner.
Oversee SMB client implementations and also support client renewals and upsells alongside Client Success leadership.
Manage day‑to‑day client responsibilities, including tracking tasks and deliverables, leading client calls, and conducting bi‑annual reporting on various metrics.
Identify and surface client challenges, raising them to appropriate cross‑functional teams to identify and solve with process improvements.
Requirements Basic Qualifications
2+ years of experience in customer success, account management, project management, and/or operations.
Ability to prioritize and manage multiple tasks.
Attention to detail and high degree of accuracy in task management and follow‑through.
Strong communication skills (verbal and written).
Preferred Qualifications
Bachelor’s degree.
Experience at a high‑growth, early‑stage startup.
Experience in the B2B2C vendor space.
Familiarity with Salesforce (or other CRM) and Slack.
Comfortable providing support for a high volume of clients/customers.
Compensation & Benefits The salary for this position ranges between $96,000–$108,000, including base salary and variable components. We also offer stock options and a competitive benefits package with premium healthcare, comprehensive paid time off, flexible parental leave, bereavement care, 401(k) plan with up to 4% match, remote employee stipend, and annual retreats.
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Description Empathy is transforming the way families navigate life’s most difficult times— from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human‑centric support at scale. Today, Empathy supports over 45 million people across North America.
About The Team Our Client Success team oversees the entire client lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible client experience, demonstrating the powerful impact Empathy can have on families dealing with loss. The Associate Client Success Manager will be supporting a high‑volume book of business of Small and Medium‑Sized Business (SMB) clients.
In This Role You Will
Support new and existing SMB clients, responding to their needs and questions, and demonstrating the value of Empathy as a benefit.
Ensure that all inbound SMB client communications are handled in a timely, consistent and professional manner.
Oversee SMB client implementations and also support client renewals and upsells alongside Client Success leadership.
Manage day‑to‑day client responsibilities, including tracking tasks and deliverables, leading client calls, and conducting bi‑annual reporting on various metrics.
Identify and surface client challenges, raising them to appropriate cross‑functional teams to identify and solve with process improvements.
Requirements Basic Qualifications
2+ years of experience in customer success, account management, project management, and/or operations.
Ability to prioritize and manage multiple tasks.
Attention to detail and high degree of accuracy in task management and follow‑through.
Strong communication skills (verbal and written).
Preferred Qualifications
Bachelor’s degree.
Experience at a high‑growth, early‑stage startup.
Experience in the B2B2C vendor space.
Familiarity with Salesforce (or other CRM) and Slack.
Comfortable providing support for a high volume of clients/customers.
Compensation & Benefits The salary for this position ranges between $96,000–$108,000, including base salary and variable components. We also offer stock options and a competitive benefits package with premium healthcare, comprehensive paid time off, flexible parental leave, bereavement care, 401(k) plan with up to 4% match, remote employee stipend, and annual retreats.
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