MaineHealth Accountable Care Organization
Patient Service Specialist-Surgical Care Pediatrics
MaineHealth Accountable Care Organization, Portland, Maine, us, 04122
Patient Service Specialist-Surgical Care Pediatrics
Location: Portland, ME
Facility: Medical Group Practices
Schedule: Full Time
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 62189
Date Posted: Dec 30, 2025
Clerical/Administrative Support Req #: 62189
For a limited time, MaineHealth is offering a $3,000 sign‑on bonus for qualified applicants. This bonus will be prorated for part‑time positions. Please note this bonus is not available for per‑diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.
Location: Congress Street, Portland, Maine
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
About the Role We are seeking a motivated and reliable Patient Service Specialist (PSS) to join our Surgical Care Pediatrics team in Portland. This position plays a key role in ensuring a positive experience for our patients and families by handling incoming calls, managing referrals, and supporting day‑to‑day administrative operations.
What You’ll Do
Answer incoming calls and assist patients with scheduling, questions, and referrals.
Support the clinical team by ensuring accurate and timely communication.
Maintain organized and thorough documentation in electronic systems.
Provide excellent customer service to patients, families, and healthcare providers.
About Our Team We are a patient‑centered, team‑focused group that values collaboration and communication. Our administrative team is strong, supportive, and highly engaged—with high levels of employee satisfaction and a shared commitment to providing exceptional care for our pediatric surgical patients.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or GED preferred.
License/Certifications: N/A
Experience: Six months of medical office experience required.
Additional Skills/Requirements Required: N/A
Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual’s needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well‑being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best‑in‑class care, apply today.
MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.
Join our Talent Network so we can keep you updated about upcoming events, system updates, and jobs that match what you’re looking for.
#J-18808-Ljbffr
Clerical/Administrative Support Req #: 62189
For a limited time, MaineHealth is offering a $3,000 sign‑on bonus for qualified applicants. This bonus will be prorated for part‑time positions. Please note this bonus is not available for per‑diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.
Location: Congress Street, Portland, Maine
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
About the Role We are seeking a motivated and reliable Patient Service Specialist (PSS) to join our Surgical Care Pediatrics team in Portland. This position plays a key role in ensuring a positive experience for our patients and families by handling incoming calls, managing referrals, and supporting day‑to‑day administrative operations.
What You’ll Do
Answer incoming calls and assist patients with scheduling, questions, and referrals.
Support the clinical team by ensuring accurate and timely communication.
Maintain organized and thorough documentation in electronic systems.
Provide excellent customer service to patients, families, and healthcare providers.
About Our Team We are a patient‑centered, team‑focused group that values collaboration and communication. Our administrative team is strong, supportive, and highly engaged—with high levels of employee satisfaction and a shared commitment to providing exceptional care for our pediatric surgical patients.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or GED preferred.
License/Certifications: N/A
Experience: Six months of medical office experience required.
Additional Skills/Requirements Required: N/A
Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual’s needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well‑being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best‑in‑class care, apply today.
MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.
Join our Talent Network so we can keep you updated about upcoming events, system updates, and jobs that match what you’re looking for.
#J-18808-Ljbffr