PuroClean of Central Southwest Houston
Operations Manager
PuroClean of Central Southwest Houston, Houston, Texas, United States, 77246
Benefits:
Company parties
Opportunity for advancement
Paid time off
Training & development
About Us 1-Tom-Plumber is an independently owned and operated franchise serving the Greater Houston area. We provide professional plumbing and emergency services to residential and commercial customers. Our team is committed to quality service, operational excellence, and compliance with brand standards.
Position Summary The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.
Key Responsibilities: BUT NOT Limited
Oversee daily operations, scheduling, dispatch, and job coordination
Supervise and support field technicians and office personnel
Ensure work is completed in accordance with company policies and franchise standards
Monitor operational performance, productivity, and job flow
Address and resolve escalated customer concerns in a professional manner
Assist with implementing and maintaining standard operating procedures
Support hiring, onboarding, and training processes
Ensure compliance with safety requirements, licensing, and local regulations
Participate in after-hours or on-call operational support as required
Qualifications
Minimum 3 years of operations or management experience (service industry or skilled trades preferred)
Proven leadership and organizational skills
Experience with scheduling, dispatch, and field operations
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, service-driven environment
Fluent in English and Spanish (required)
Familiarity with CRM or field service management software preferred
Compensation & Benefits
Salary commensurate with experience
Eligibility for performance-based incentives
Paid time off and holidays, in accordance with company policy
Opportunities for professional growth within the franchise
Schedule
Full-time position
Availability for after-hours or emergency support as business needs require
Equal Employment Opportunity 1-Tom-Plumber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
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Company parties
Opportunity for advancement
Paid time off
Training & development
About Us 1-Tom-Plumber is an independently owned and operated franchise serving the Greater Houston area. We provide professional plumbing and emergency services to residential and commercial customers. Our team is committed to quality service, operational excellence, and compliance with brand standards.
Position Summary The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.
Key Responsibilities: BUT NOT Limited
Oversee daily operations, scheduling, dispatch, and job coordination
Supervise and support field technicians and office personnel
Ensure work is completed in accordance with company policies and franchise standards
Monitor operational performance, productivity, and job flow
Address and resolve escalated customer concerns in a professional manner
Assist with implementing and maintaining standard operating procedures
Support hiring, onboarding, and training processes
Ensure compliance with safety requirements, licensing, and local regulations
Participate in after-hours or on-call operational support as required
Qualifications
Minimum 3 years of operations or management experience (service industry or skilled trades preferred)
Proven leadership and organizational skills
Experience with scheduling, dispatch, and field operations
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, service-driven environment
Fluent in English and Spanish (required)
Familiarity with CRM or field service management software preferred
Compensation & Benefits
Salary commensurate with experience
Eligibility for performance-based incentives
Paid time off and holidays, in accordance with company policy
Opportunities for professional growth within the franchise
Schedule
Full-time position
Availability for after-hours or emergency support as business needs require
Equal Employment Opportunity 1-Tom-Plumber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
#J-18808-Ljbffr