Sanofi US
Patient Support Services - CRM Reporting Analyst
Sanofi US, Cambridge, Massachusetts, us, 02140
Patient Support Services - CRM Reporting Analyst
Location: Cambridge, MA
About the Job We are seeking a skilled CRM Reporting Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing our reporting capabilities to support Business and Operational Leaders. This position focuses on working with key stakeholders to understand reporting needs and building dashboards and reports within the CRM platform. They will analyze, document, and enhance the reporting capabilities that will be used to drive actionable insights.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Responsibilities
Conduct stakeholder interviews, workshops, and requirements gathering sessions to understand business reporting needs.
Create reports and dashboards to support the needs of the PSS Operations Teams.
Identify trends and gaps and improve productivity and operational efficiencies.
Assist with data quality checking and cleanup.
Participate in the design, build, and implementation of CRM initiatives including writing user stories, grooming sessions, sprint planning, and executing UAT scripts.
Support PSS data management strategy in design, integration, and migration activities.
Develop deep knowledge of the patient journey, platforms, and systems used to support patients and providers.
Work with internal and external teams to support and troubleshoot issues as needed.
Qualifications
Completion of a bachelor’s degree (or higher) or another closely related field.
2+ years building reports and dashboards within Salesforce.
3+ years of experience building CRM solutions or working within PSS or other biopharmaceutical experience.
Preferences
Experience with Salesforce Health Cloud.
Proven ability to lead and influence teams without direct authority.
Highly self-directed; proactively and independently work on issues and manage projects with minimal direction.
Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Experience with CRMA, Tableau, Power BI.
Benefits
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmative action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, sexual orientation, disability, veteran or military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
US and Puerto Rico Residents Only
North America Applicants Only
Salary The salary range for this position is:
$100,500.00 - $145,166.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in company employee benefit programs. Additional benefits information can be found through the link.
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About the Job We are seeking a skilled CRM Reporting Analyst to join our Patient Support Services team, playing a critical role in optimizing and enhancing our reporting capabilities to support Business and Operational Leaders. This position focuses on working with key stakeholders to understand reporting needs and building dashboards and reports within the CRM platform. They will analyze, document, and enhance the reporting capabilities that will be used to drive actionable insights.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Responsibilities
Conduct stakeholder interviews, workshops, and requirements gathering sessions to understand business reporting needs.
Create reports and dashboards to support the needs of the PSS Operations Teams.
Identify trends and gaps and improve productivity and operational efficiencies.
Assist with data quality checking and cleanup.
Participate in the design, build, and implementation of CRM initiatives including writing user stories, grooming sessions, sprint planning, and executing UAT scripts.
Support PSS data management strategy in design, integration, and migration activities.
Develop deep knowledge of the patient journey, platforms, and systems used to support patients and providers.
Work with internal and external teams to support and troubleshoot issues as needed.
Qualifications
Completion of a bachelor’s degree (or higher) or another closely related field.
2+ years building reports and dashboards within Salesforce.
3+ years of experience building CRM solutions or working within PSS or other biopharmaceutical experience.
Preferences
Experience with Salesforce Health Cloud.
Proven ability to lead and influence teams without direct authority.
Highly self-directed; proactively and independently work on issues and manage projects with minimal direction.
Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Experience with CRMA, Tableau, Power BI.
Benefits
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmative action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, sexual orientation, disability, veteran or military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
US and Puerto Rico Residents Only
North America Applicants Only
Salary The salary range for this position is:
$100,500.00 - $145,166.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in company employee benefit programs. Additional benefits information can be found through the link.
#J-18808-Ljbffr