Vaco
Customer Service Representative (Contract-Hire!)
Vaco, Santa Ana, California, United States, 92725
Customer Care Representative
Santa Ana, CA | 100% Onsite
Contract-to-Hire
$26-$28/hr
Production Industry
Bring your customer service skills to a fast-growing production environment where your work truly makes an impact.
This is a
contract-to-hire opportunity
for a Customer Care Representative who enjoys solving problems, supporting customers end-to-end, and being part of a collaborative, high-performing team.
What You'll Do
Be the primary point of contact for customers via
phone, email, and chat , delivering professional and responsive support
Resolve customer questions and concerns with a solutions-focused mindset
Process and track customer orders, ensuring accurate and timely follow-through
Maintain and update customer records within CRM and internal systems
Partner with internal teams to escalates and resolve urgent or complex issues
Support customer satisfaction initiatives and contribute feedback for continuous improvement
Assist with customer account adjustments and related administrative tasks
What We're Looking For
2-3 years of customer service experience , ideally in a fast-paced or production-related environment
Strong
communication, problem-solving, and organizational skills
Ability to multitask and stay calm under pressure
Detail-oriented with a commitment to accuracy and customer satisfaction
Comfortable working both independently and as part of a team
Proficiency with
Microsoft Office, CRM platforms, and customer service tools
Why This Opportunity
Contract-to-hire
path with long-term potential
Competitive hourly pay:
$26-$28/hr
Stable, onsite role with consistent hours
Hands-on role where your contributions are visible and valued
Collaborative team environment with room to grow
Education
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Marketing, or a related field preferred
Work Environment
Professional office setting
Frequent use of computer and phone
Flexibility to support business needs, including occasional extended hours
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
#J-18808-Ljbffr
Santa Ana, CA | 100% Onsite
Contract-to-Hire
$26-$28/hr
Production Industry
Bring your customer service skills to a fast-growing production environment where your work truly makes an impact.
This is a
contract-to-hire opportunity
for a Customer Care Representative who enjoys solving problems, supporting customers end-to-end, and being part of a collaborative, high-performing team.
What You'll Do
Be the primary point of contact for customers via
phone, email, and chat , delivering professional and responsive support
Resolve customer questions and concerns with a solutions-focused mindset
Process and track customer orders, ensuring accurate and timely follow-through
Maintain and update customer records within CRM and internal systems
Partner with internal teams to escalates and resolve urgent or complex issues
Support customer satisfaction initiatives and contribute feedback for continuous improvement
Assist with customer account adjustments and related administrative tasks
What We're Looking For
2-3 years of customer service experience , ideally in a fast-paced or production-related environment
Strong
communication, problem-solving, and organizational skills
Ability to multitask and stay calm under pressure
Detail-oriented with a commitment to accuracy and customer satisfaction
Comfortable working both independently and as part of a team
Proficiency with
Microsoft Office, CRM platforms, and customer service tools
Why This Opportunity
Contract-to-hire
path with long-term potential
Competitive hourly pay:
$26-$28/hr
Stable, onsite role with consistent hours
Hands-on role where your contributions are visible and valued
Collaborative team environment with room to grow
Education
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Marketing, or a related field preferred
Work Environment
Professional office setting
Frequent use of computer and phone
Flexibility to support business needs, including occasional extended hours
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
#J-18808-Ljbffr