City of Farmington Hills
Guest Services Coordinator
City of Farmington Hills, Farmington Hills, Michigan, United States
Description
START DATE & WORK SCHEDULE: ASAP. This is a part‑time position with a maximum of 25 hours per week. Must be able to work ALL shifts.
Examples of Duties
Availability to open and close the facility, counting cash, assist guests and passholders with memberships, day passes, class registrations and check‑ins.
Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure ALL day pass paperwork is scanned and uploaded to guests accounts in a timely manner.
Ensure guest and member photos are on file.
Train new hires and call waitlist for camps and activities.
Ensure all cash handling procedures are documented and enforced.
Typical Qualifications SPECIAL SKILLS & TRAINING
Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet‑based online systems, and RecTrac.
Excellent communication skills, customer service, and multi‑tasking skills for extensive interaction with the public.
Typing (35 wpm), filing, ability to problem‑solve, and possessing working knowledge of general office equipment.
Previous Work Experience
One year of customer service experience.
Experience working in recreational facility setting.
Education
High school graduate or equivalent preferred.
Must be at least 18 years of age.
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Examples of Duties
Availability to open and close the facility, counting cash, assist guests and passholders with memberships, day passes, class registrations and check‑ins.
Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure ALL day pass paperwork is scanned and uploaded to guests accounts in a timely manner.
Ensure guest and member photos are on file.
Train new hires and call waitlist for camps and activities.
Ensure all cash handling procedures are documented and enforced.
Typical Qualifications SPECIAL SKILLS & TRAINING
Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet‑based online systems, and RecTrac.
Excellent communication skills, customer service, and multi‑tasking skills for extensive interaction with the public.
Typing (35 wpm), filing, ability to problem‑solve, and possessing working knowledge of general office equipment.
Previous Work Experience
One year of customer service experience.
Experience working in recreational facility setting.
Education
High school graduate or equivalent preferred.
Must be at least 18 years of age.
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