ANB Bank
Customer Care Center Representative I or II, Circle
ANB Bank, Colorado Springs, Colorado, United States, 80509
Customer Care Center Representative I or II, Circle
Join to apply for the
Customer Care Center Representative I or II, Circle
role at
ANB Bank . General Information
Job Title:
Customer Care Center Representative I or II Location:
1130 North Circle Drive, Colorado Springs, CO 80909 Work Schedule:
Monday - Friday, 8:00am - 5:00pm Employee Type:
Non-Exempt Full-Time Hiring Pay Ranges:
$19.50 - $22.50 per hour (Includes $2.00 per hour Premium Pay) Customer Care Center Representative I:
$19.50 - $21.25 per hour Customer Care Center Representative II:
$20.00 - $22.50 per hour Hiring pay range is commensurate with relevant experience and education. Eligible for an additional $1.00 per hour under the Spanish Communication Assistant Program. Health & Wellness Benefits
Minimum 4 weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company‑provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Summary
As a Customer Care Center Representative for ANB Bank, you will provide client service, respond to questions and concerns, and assist through resolution of various issues. You will facilitate product acquisition through phone, e‑mail, online chat, or internet channels, gather information, and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. You will identify customer events to provide solutions, empathize with customers, and promote products that meet the customer's needs and foster financial security. Live the brand – we are a bank like no other, expect more. Essential Duties and Responsibilities
Answer incoming telephone calls and assist customers with account inquiries, research requests, and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs. Acquire and demonstrate proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities. Seek guidance from team members to resolve issues and to identify appropriate issues for escalation. Process a variety of mail requests and complete maintenance as required. Perform back‑room functions necessary to ensure the ongoing integrity of the deposit system. Provide support to other Customer Care Center Representatives, as needed. Cross‑train in all Customer Care Center responsibilities. Maintain current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, and other banking regulations and company policies and procedures related to the position. Deliver quality of service as defined by department standards. Maintain confidentiality as defined by department standards. Support the company's Mission, Vision, and Values. Other duties may be assigned. Education and/or Experience
Customer Care Center Rep I
No experience required. High school diploma or general educational degree (GED) required. Customer Care Center Rep II
One year of financial industry and/or customer service experience, or an equivalent combination of work history and/or education. High school diploma or general educational degree (GED) required. Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred. Understanding of banking products, services, forms, and regulations preferred. E.O.E. Statement
ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job–related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes. Anticipated Date of Application Window Closure: 01/29/2026 (or until filled).
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Join to apply for the
Customer Care Center Representative I or II, Circle
role at
ANB Bank . General Information
Job Title:
Customer Care Center Representative I or II Location:
1130 North Circle Drive, Colorado Springs, CO 80909 Work Schedule:
Monday - Friday, 8:00am - 5:00pm Employee Type:
Non-Exempt Full-Time Hiring Pay Ranges:
$19.50 - $22.50 per hour (Includes $2.00 per hour Premium Pay) Customer Care Center Representative I:
$19.50 - $21.25 per hour Customer Care Center Representative II:
$20.00 - $22.50 per hour Hiring pay range is commensurate with relevant experience and education. Eligible for an additional $1.00 per hour under the Spanish Communication Assistant Program. Health & Wellness Benefits
Minimum 4 weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company‑provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Summary
As a Customer Care Center Representative for ANB Bank, you will provide client service, respond to questions and concerns, and assist through resolution of various issues. You will facilitate product acquisition through phone, e‑mail, online chat, or internet channels, gather information, and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. You will identify customer events to provide solutions, empathize with customers, and promote products that meet the customer's needs and foster financial security. Live the brand – we are a bank like no other, expect more. Essential Duties and Responsibilities
Answer incoming telephone calls and assist customers with account inquiries, research requests, and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs. Acquire and demonstrate proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities. Seek guidance from team members to resolve issues and to identify appropriate issues for escalation. Process a variety of mail requests and complete maintenance as required. Perform back‑room functions necessary to ensure the ongoing integrity of the deposit system. Provide support to other Customer Care Center Representatives, as needed. Cross‑train in all Customer Care Center responsibilities. Maintain current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, and other banking regulations and company policies and procedures related to the position. Deliver quality of service as defined by department standards. Maintain confidentiality as defined by department standards. Support the company's Mission, Vision, and Values. Other duties may be assigned. Education and/or Experience
Customer Care Center Rep I
No experience required. High school diploma or general educational degree (GED) required. Customer Care Center Rep II
One year of financial industry and/or customer service experience, or an equivalent combination of work history and/or education. High school diploma or general educational degree (GED) required. Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred. Understanding of banking products, services, forms, and regulations preferred. E.O.E. Statement
ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job–related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes. Anticipated Date of Application Window Closure: 01/29/2026 (or until filled).
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