Sales Partners
About the job Virtual Customer Assistant
We are seeking a reliable and proactive Virtual Customer Assistant to join our team. In this remote position, you will play a crucial role in providing exceptional customer service and support to our clients. Your responsibilities will include addressing inquiries, managing customer accounts, and ensuring a seamless customer experience across various platforms.
Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist customers with product-related questions, order status, and account management.
Maintain a high level of product knowledge to effectively assist customers.
Document customer interactions, feedback, and concerns in the CRM system.
Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
Provide insights and suggestions to improve customer experiences and streamline processes.
Assist with administrative tasks as needed, such as data entry and reporting.
Qualifications
Proven experience in a customer service role, preferably in a virtual or remote setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and other customer service tools is a plus.
Ability to manage time effectively and handle multiple tasks simultaneously.
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Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist customers with product-related questions, order status, and account management.
Maintain a high level of product knowledge to effectively assist customers.
Document customer interactions, feedback, and concerns in the CRM system.
Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
Provide insights and suggestions to improve customer experiences and streamline processes.
Assist with administrative tasks as needed, such as data entry and reporting.
Qualifications
Proven experience in a customer service role, preferably in a virtual or remote setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and other customer service tools is a plus.
Ability to manage time effectively and handle multiple tasks simultaneously.
#J-18808-Ljbffr