Concentrix
Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) – R
Concentrix, Nashville, Tennessee, United States, 37247
Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) — Remote
Remote Customer Service / Tech Support Representative position in Tech Products, bilingual English/Spanish. Provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
A NEW CAREER POWERED BY YOU Looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first culture? Join Concentrix, a global leader that receives “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year.
CAREER GROWTH AND PERSONAL DEVELOPMENT This opportunity allows you to reimagine a new career journey and develop lasting relationships at the same time. We provide training, technologies, and continuing support, and about 80% of our managers and leaders have been promoted from within. Our FREE Learning and Leadership Development programs set you on a path to the career you’ve envisioned.
WHAT YOU WILL DO IN THIS ROLE
Be the friendly voice of our client, answering questions about products and services while providing world‑class customer service, troubleshooting, and technical support.
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Be an amazing problem‑solver.
Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred.
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include:
The ability to read, write and speak fluently both Spanish and English.
1+ year of customer service experience.
A high school diploma or GED.
Strong focus on building customer relationships.
Comfortable using and explaining technology.
A quiet, distraction‑free environment to work from in your home.
Proficiency in fast‑paced multi‑tasking with strong problem solving skills.
Eagerness to learn new technologies.
Strong computer navigation skills and PC knowledge.
The availability to work during the Hours of Operation: 8am‑11:30pm EST Monday‑Sunday. Your schedule will change every 3 months and is based on performance.
A desktop or laptop to complete PC and internet testing; a work computer will be provided.
High‑speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download).
Must reside in the United States and have a valid U.S. address for residence.
WHAT’S IN IT FOR YOU Benefits available to eligible U.S. employees include:
The base salary for this position is $18.31/hr (pay rate will not be below the applicable minimum wage). Actual salaries vary based on work location, qualifications, skills, education, experience, and competencies.
Medical, dental, and vision insurance; comprehensive employee assistance program (EAP); 401(k) retirement plan; paid time off and holidays; paid training days.
DailyPay enrollment option to access pay early when you want it.
Full‑time, paid classroom and on‑the‑job training.
Lucrative employee referral bonus opportunities.
Health and wellness programs with trained partners to promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work‑from‑home convenience.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed Currently, this position may be performed only in the states listed here: https://jobs.concentrix.com/global/en/advisor-positions.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
To request a reasonable accommodation, click here: https://jobs.concentrix.com/global/en/reasonable-accomodation.
If you wish to review the affirmative action plan, click here: https://jobs.concentrix.com/global/en/affirmative-action.
#J-18808-Ljbffr
A NEW CAREER POWERED BY YOU Looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first culture? Join Concentrix, a global leader that receives “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year.
CAREER GROWTH AND PERSONAL DEVELOPMENT This opportunity allows you to reimagine a new career journey and develop lasting relationships at the same time. We provide training, technologies, and continuing support, and about 80% of our managers and leaders have been promoted from within. Our FREE Learning and Leadership Development programs set you on a path to the career you’ve envisioned.
WHAT YOU WILL DO IN THIS ROLE
Be the friendly voice of our client, answering questions about products and services while providing world‑class customer service, troubleshooting, and technical support.
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Be an amazing problem‑solver.
Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred.
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include:
The ability to read, write and speak fluently both Spanish and English.
1+ year of customer service experience.
A high school diploma or GED.
Strong focus on building customer relationships.
Comfortable using and explaining technology.
A quiet, distraction‑free environment to work from in your home.
Proficiency in fast‑paced multi‑tasking with strong problem solving skills.
Eagerness to learn new technologies.
Strong computer navigation skills and PC knowledge.
The availability to work during the Hours of Operation: 8am‑11:30pm EST Monday‑Sunday. Your schedule will change every 3 months and is based on performance.
A desktop or laptop to complete PC and internet testing; a work computer will be provided.
High‑speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download).
Must reside in the United States and have a valid U.S. address for residence.
WHAT’S IN IT FOR YOU Benefits available to eligible U.S. employees include:
The base salary for this position is $18.31/hr (pay rate will not be below the applicable minimum wage). Actual salaries vary based on work location, qualifications, skills, education, experience, and competencies.
Medical, dental, and vision insurance; comprehensive employee assistance program (EAP); 401(k) retirement plan; paid time off and holidays; paid training days.
DailyPay enrollment option to access pay early when you want it.
Full‑time, paid classroom and on‑the‑job training.
Lucrative employee referral bonus opportunities.
Health and wellness programs with trained partners to promote a healthy you.
Mentorship programs that support your rewarding career journey.
Work‑from‑home convenience.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed Currently, this position may be performed only in the states listed here: https://jobs.concentrix.com/global/en/advisor-positions.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
To request a reasonable accommodation, click here: https://jobs.concentrix.com/global/en/reasonable-accomodation.
If you wish to review the affirmative action plan, click here: https://jobs.concentrix.com/global/en/affirmative-action.
#J-18808-Ljbffr