Westlake Services, LLC
Location
Wilshire Consumer Credit | LV Corp 300 S 4th St Las Vegas, NV 89101, USA
Account Representative - Mid to Late-Stage Collections (Las Vegas, NV | On-site) Job Highlights This is an in‑office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Compensation
Base Pay: $17 per hour plus bonus potential based on individual and team performance.
Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engage in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip‑tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to handle high volume calls in a fast‑paced environment.
Knowledge, Skills, Licenses
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi‑task in a fast‑paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web‑based applications
Education High School diploma or equivalent required.
Experience
Minimum one‑year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.
Auto collection experience preferred.
Job Information Job Type: Full‑time
Schedule: Day shift, Overtime, Weekend availability (if required)
Equal Opportunity Employer We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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Account Representative - Mid to Late-Stage Collections (Las Vegas, NV | On-site) Job Highlights This is an in‑office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Compensation
Base Pay: $17 per hour plus bonus potential based on individual and team performance.
Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
Brief Description This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
Duties, Tasks, Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engage in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip‑tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to handle high volume calls in a fast‑paced environment.
Knowledge, Skills, Licenses
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi‑task in a fast‑paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web‑based applications
Education High School diploma or equivalent required.
Experience
Minimum one‑year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.
Auto collection experience preferred.
Job Information Job Type: Full‑time
Schedule: Day shift, Overtime, Weekend availability (if required)
Equal Opportunity Employer We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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