Westlake Financial
Collections Supervisor - WCC
Location: Las Vegas, NV — On‑site.
Employment Type: Full‑Time.
Seniority Level: Mid‑Senior.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise, coach, counsel staff and participate in hiring and firing.
Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes.
Apply and enforce company and department policies in conjunction with the department manager.
Produce collection/production reports for Supervisor/Management Review.
Successfully train subordinates and promote their professional advancement.
Handle escalated customer and subordinate complaints.
Monitor and service 90‑day/FPD buckets as needed.
Assist the department manager in defusing any complaint or customer/debtor concerns.
Perform miscellaneous duties as assigned.
Maintain extensive knowledge of FDCPA rules and regulations.
Leverage supervisory/team‑lead experience to motivate staff as a cohesive team.
Simultaneously speak and type effectively.
Excel at multitasking and work well under pressure.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES
High school diploma (or equivalent) or higher.
Minimum of 5 years of experience in the collection industry.
Knowledge of collection, repossession, and skip tracing.
Availability to work any hours, including weekends and evenings.
Ability to value collateral using Manheim/KBB.
Expertise in negotiations.
PAY $25 per hour plus potential bonus. Final compensation will be determined at the time of selection and may vary based on location, experience, education, and credentials.
BENEFITS
Medical, Dental, and Vision benefits.
Life Insurance and Long‑term disability plans.
Flexible Spending Account.
401K matching.
Employee Stock Ownership Program (with company matching).
Wellness Programs.
Metro Tap Card and Metro‑link Reimbursement (Los Angeles only).
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
Annual Flu Shot.
Paid vacation days.
Paid sick days.
Paid holidays.
HGym (available in Los Angeles and Dallas offices).
Rental Car Discounts.
Dell Member Purchase Program.
UKG Wallet.
Equal Employment Opportunity We will consider all qualified applicants, including those with criminal histories, in compliance with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate. No question on this application is used to limit or exclude applicants on prohibited grounds. Equal access to employment is available to all persons. Applicants requiring reasonable accommodation to the application or interview process should notify a representative.
#J-18808-Ljbffr
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise, coach, counsel staff and participate in hiring and firing.
Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes.
Apply and enforce company and department policies in conjunction with the department manager.
Produce collection/production reports for Supervisor/Management Review.
Successfully train subordinates and promote their professional advancement.
Handle escalated customer and subordinate complaints.
Monitor and service 90‑day/FPD buckets as needed.
Assist the department manager in defusing any complaint or customer/debtor concerns.
Perform miscellaneous duties as assigned.
Maintain extensive knowledge of FDCPA rules and regulations.
Leverage supervisory/team‑lead experience to motivate staff as a cohesive team.
Simultaneously speak and type effectively.
Excel at multitasking and work well under pressure.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES
High school diploma (or equivalent) or higher.
Minimum of 5 years of experience in the collection industry.
Knowledge of collection, repossession, and skip tracing.
Availability to work any hours, including weekends and evenings.
Ability to value collateral using Manheim/KBB.
Expertise in negotiations.
PAY $25 per hour plus potential bonus. Final compensation will be determined at the time of selection and may vary based on location, experience, education, and credentials.
BENEFITS
Medical, Dental, and Vision benefits.
Life Insurance and Long‑term disability plans.
Flexible Spending Account.
401K matching.
Employee Stock Ownership Program (with company matching).
Wellness Programs.
Metro Tap Card and Metro‑link Reimbursement (Los Angeles only).
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
Annual Flu Shot.
Paid vacation days.
Paid sick days.
Paid holidays.
HGym (available in Los Angeles and Dallas offices).
Rental Car Discounts.
Dell Member Purchase Program.
UKG Wallet.
Equal Employment Opportunity We will consider all qualified applicants, including those with criminal histories, in compliance with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate. No question on this application is used to limit or exclude applicants on prohibited grounds. Equal access to employment is available to all persons. Applicants requiring reasonable accommodation to the application or interview process should notify a representative.
#J-18808-Ljbffr