FF Inc
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This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Customer Service Representative Location:
Raleigh, NC
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer-focused
Customer Service Representative
to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills:
computer proficiency, teamwork, troubleshooting, persuasion, problem‑solving, tech‑savvy, organizing operations, CRM software, product knowledge, technical troubleshooting, calm demeanor, listening, customer engagement, persuasive conversations, adaptability, relationship‑building, sales orientation, technology navigation, customer service skills, email communication, excellent communication skills, CRM systems, computer skills, collaboration, organization, solution‑oriented demeanor, customer relationship management (CRM), collaborative teamwork, communication, tech‑savvy, listening skills, email, basic, sales skills, basic computer skills, sales, active listening, CRM navigation, interpersonal skills, time management, communication skills, persuasive conversation, problem‑solving skills, customer interaction, CRM proficiency, basic computer proficiency, customer relationship management, organizational skills, customer service, relationship building, ownership, team collaboration, problem solving
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Get AI-powered advice on this job and more exclusive features.
This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Customer Service Representative Location:
Raleigh, NC
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer-focused
Customer Service Representative
to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills:
computer proficiency, teamwork, troubleshooting, persuasion, problem‑solving, tech‑savvy, organizing operations, CRM software, product knowledge, technical troubleshooting, calm demeanor, listening, customer engagement, persuasive conversations, adaptability, relationship‑building, sales orientation, technology navigation, customer service skills, email communication, excellent communication skills, CRM systems, computer skills, collaboration, organization, solution‑oriented demeanor, customer relationship management (CRM), collaborative teamwork, communication, tech‑savvy, listening skills, email, basic, sales skills, basic computer skills, sales, active listening, CRM navigation, interpersonal skills, time management, communication skills, persuasive conversation, problem‑solving skills, customer interaction, CRM proficiency, basic computer proficiency, customer relationship management, organizational skills, customer service, relationship building, ownership, team collaboration, problem solving
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