FF Inc
4 days ago Be among the first 25 applicants
This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Customer Service Representative
Location:
Raleigh, NC
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and elevate issues when necessary
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: relationship‑building, organizational skills, technology navigation, customer service, listening, teamwork, problem‑solving skills, sales, time management, sales orientation, basic, collaborative teamwork, ownership, team collaboration, excellent communication skills, CRM software, calm demeanor, communication skills, customer interaction, customer relationship management, tech‑savviness, customer engagement, email communication, product knowledge, persuasion, communication, persuasion, CRM proficiency, email, active listening, tech‑savvy, customer, adaptability, CRM systems, interpersonal skills, basic computer proficiency, persuasive conversation, relationship building, solution‑oriented demeanor, computer proficiency, computer skills, organization, basic computer skills, CRM navigation, technical troubleshooting, troubleshooting, sales skills
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at FF Inc by 2x
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This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Customer Service Representative
Location:
Raleigh, NC
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and elevate issues when necessary
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: relationship‑building, organizational skills, technology navigation, customer service, listening, teamwork, problem‑solving skills, sales, time management, sales orientation, basic, collaborative teamwork, ownership, team collaboration, excellent communication skills, CRM software, calm demeanor, communication skills, customer interaction, customer relationship management, tech‑savviness, customer engagement, email communication, product knowledge, persuasion, communication, persuasion, CRM proficiency, email, active listening, tech‑savvy, customer, adaptability, CRM systems, interpersonal skills, basic computer proficiency, persuasive conversation, relationship building, solution‑oriented demeanor, computer proficiency, computer skills, organization, basic computer skills, CRM navigation, technical troubleshooting, troubleshooting, sales skills
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at FF Inc by 2x
Sign in to set job alerts for “Customer Service Representative” roles.
#J-18808-Ljbffr