MUSC Health
Patient Access Representative I
MUSC Health, Mount Pleasant, South Carolina, United States, 29466
Patient Access Representative
Job Description Summary
MUSC Children’s After Hours and Specialty Clinics is a pediatric outpatient clinic under Shawn Jenkin’s Children’s Hospital at MUSC. We host pediatric subspecialists (orthopedics, cardiology, pulmonary, etc.) and provide walk‑in After Hours Care, a direct extension of the pediatric emergency department to serve the community when most pediatricians are closed.
Position requires variable shifts including day, evening, weekend, and holiday coverage.
Responsibilities
Greets and welcomes patients and families in person or by phone.
Optimizes patient experience and clinic efficiency by appropriately scheduling appointments.
Maintains patient accounts by accurately recording and updating personal and financial information.
Collects co‑pays and prior balances.
Protects patient privacy by maintaining confidentiality of personal and financial information.
Provides customer service, message distribution, ancillary scheduling, and referral management.
Interacts respectfully with medical professionals and care team members from diverse cultures and backgrounds.
Shift Schedule Hours of operation vary based on clinic needs.
Specialty Clinics: 7:30 a.m. – 4:00 p.m., Monday–Friday.
After Hours Care: 3:00 p.m. – 10:00 p.m., Monday–Friday.
Weekends and Holidays: 11:30 a.m. – 7:00 p.m.
Qualifications Bachelor’s degree from an accredited college/university, or a high school diploma (GED) with two years of work experience in a medical office, call center, or customer service environment; and a minimum of six months of satisfactory work experience in MUHA Patient Access or equivalent medical‑related experience.
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration based on applicable qualifications, merit, and business need.
E‑Verify Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of newly hired employees.
Location and Salary Mount Pleasant, SC
Salary: $29,472.00 - $38,318.00 per year
Employment Details Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Health Care Provider
Industry: Hospitals and Health Care
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Position requires variable shifts including day, evening, weekend, and holiday coverage.
Responsibilities
Greets and welcomes patients and families in person or by phone.
Optimizes patient experience and clinic efficiency by appropriately scheduling appointments.
Maintains patient accounts by accurately recording and updating personal and financial information.
Collects co‑pays and prior balances.
Protects patient privacy by maintaining confidentiality of personal and financial information.
Provides customer service, message distribution, ancillary scheduling, and referral management.
Interacts respectfully with medical professionals and care team members from diverse cultures and backgrounds.
Shift Schedule Hours of operation vary based on clinic needs.
Specialty Clinics: 7:30 a.m. – 4:00 p.m., Monday–Friday.
After Hours Care: 3:00 p.m. – 10:00 p.m., Monday–Friday.
Weekends and Holidays: 11:30 a.m. – 7:00 p.m.
Qualifications Bachelor’s degree from an accredited college/university, or a high school diploma (GED) with two years of work experience in a medical office, call center, or customer service environment; and a minimum of six months of satisfactory work experience in MUHA Patient Access or equivalent medical‑related experience.
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration based on applicable qualifications, merit, and business need.
E‑Verify Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of newly hired employees.
Location and Salary Mount Pleasant, SC
Salary: $29,472.00 - $38,318.00 per year
Employment Details Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Health Care Provider
Industry: Hospitals and Health Care
#J-18808-Ljbffr