Valley Medical Center
ED Admitting Registrar | 0.9FTE 7a-730p Mon-Wed (2025-1371)
Valley Medical Center, Renton, Washington, United States, 98056
Job Title
ED Admitting Registrar | 0.9FTE 7a-730p Mon-Wed (2025-1371)
Job Overview Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money.
Department Emergency Department
Work Hours Variable hours as posted
Location VMC Main Campus, Renton, WA
Prerequisites
High School Graduate or equivalent (G.E.D.)
Demonstrated basic skills in keyboarding (45 wpm)
Previous work experience in customer service and general clerical/office procedures
Preferred experience in a hospital, medical office/clinic, or insurance company
Qualifications
Excellent customer service skills
Demonstrated knowledge of medical terminology and abbreviations
Demonstrates effective verbal, listening and interpersonal skills with a diverse population
Demonstrates ability to carry out assignments independently and exercise good independent judgment
Demonstrates excellent organizational and time management skills
Able to maintain a professional demeanor in stressful situations
Able to learn and work with multiple software/hardware products
Demonstrates reliable attendance and job performance
Physical, Mental Demands, Environment and Working Conditions Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally.
Performance Responsibilities
Adheres to Valley Medical Center's Patient Identification guidelines
Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system
Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately
Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information
Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative
Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics
Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy
Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid
Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements
Provides information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate
Assists patients by providing directions, answering questions, and acting as liaison with other departments
Understands Valley Medical Centers Safety Event Reporting process
Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead
Notifies manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements
Utilizes all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information
Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis
Completes annual learning requirements assigned by department and organization
Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment
Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction
Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management
Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values (quality performance, compassion, respect, teamwork, community-centered awareness, innovation)
Other Duties and Responsibilities As assigned.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Hospitals and Health Care
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Job Overview Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money.
Department Emergency Department
Work Hours Variable hours as posted
Location VMC Main Campus, Renton, WA
Prerequisites
High School Graduate or equivalent (G.E.D.)
Demonstrated basic skills in keyboarding (45 wpm)
Previous work experience in customer service and general clerical/office procedures
Preferred experience in a hospital, medical office/clinic, or insurance company
Qualifications
Excellent customer service skills
Demonstrated knowledge of medical terminology and abbreviations
Demonstrates effective verbal, listening and interpersonal skills with a diverse population
Demonstrates ability to carry out assignments independently and exercise good independent judgment
Demonstrates excellent organizational and time management skills
Able to maintain a professional demeanor in stressful situations
Able to learn and work with multiple software/hardware products
Demonstrates reliable attendance and job performance
Physical, Mental Demands, Environment and Working Conditions Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally.
Performance Responsibilities
Adheres to Valley Medical Center's Patient Identification guidelines
Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system
Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately
Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information
Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative
Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics
Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy
Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid
Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements
Provides information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate
Assists patients by providing directions, answering questions, and acting as liaison with other departments
Understands Valley Medical Centers Safety Event Reporting process
Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead
Notifies manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements
Utilizes all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information
Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis
Completes annual learning requirements assigned by department and organization
Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment
Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction
Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management
Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values (quality performance, compassion, respect, teamwork, community-centered awareness, innovation)
Other Duties and Responsibilities As assigned.
Seniority Level Entry level
Employment Type Full-time
Job Function Health Care Provider
Industries Hospitals and Health Care
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