1st-Line IT Support & Incident Management Lead

A leading IT services provider is seeking a Service Desk Analyst. This full-time position involves ensuring timely resolution of IT Service Desk calls while delivering exceptional customer service. Candidates should have 3-4 years of experience in IT support, possess strong communication and analytical skills, and have knowledge in ITSM processes along with tools like Active Directory and Service Now. The role operates within a mid-senior level capacity and offers a chance to enhance customer experiences in the IT support landscape. #J-18808-Ljbffr