HCL Technologies Limited
SeniorAdministrator - IBM Websphere, Weblogic & JBoss Application Server
HCL Technologies Limited, Villa Espana Colonia, Texas, United States
Senior Administrator - IBM Websphere, Weblogic & JBoss Application Server
Job Summary The Sr. Administrator for Support & Operations plays a vital role in delivering advanced technical support for Websphere Application Server and BEA WebLogic. This position is essential for troubleshooting complex incidents, performing root cause analyses, and ensuring operational excellence while enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
Provide Advanced Technical Support For Websphere Application Server And Bea Weblogic By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
Skill Requirements
In-Depth Knowledge Of Websphere Application Server And Bea Weblogic.
Strong Troubleshooting And Problem-Solving Skills In Support Operations.
Familiarity With Itil Principles And Incident Management Processes.
Excellent Communication Skills For Effective Interaction With Customers And Team Members.
Other Requirements
Optional But Valuable: Oracle Weblogic Server 12C Certification.
Optional But Valuable: Itil Foundation Certification Apply now Information at a Glance
Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
Benefits
Industry-benchmarked compensation
Best-in‑class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright © 2025 HCL Technologies Limited
#J-18808-Ljbffr
Job Summary The Sr. Administrator for Support & Operations plays a vital role in delivering advanced technical support for Websphere Application Server and BEA WebLogic. This position is essential for troubleshooting complex incidents, performing root cause analyses, and ensuring operational excellence while enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
Provide Advanced Technical Support For Websphere Application Server And Bea Weblogic By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
Skill Requirements
In-Depth Knowledge Of Websphere Application Server And Bea Weblogic.
Strong Troubleshooting And Problem-Solving Skills In Support Operations.
Familiarity With Itil Principles And Incident Management Processes.
Excellent Communication Skills For Effective Interaction With Customers And Team Members.
Other Requirements
Optional But Valuable: Oracle Weblogic Server 12C Certification.
Optional But Valuable: Itil Foundation Certification Apply now Information at a Glance
Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
Benefits
Industry-benchmarked compensation
Best-in‑class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright © 2025 HCL Technologies Limited
#J-18808-Ljbffr