HCL Technologies Limited
Technical Support spec - ITSM, Telecom
HCL Technologies Limited, Villa Espana Colonia, Texas, United States
This role is centered on delivering advanced technical support to end-users, focusing on the resolution of complex issues and maintaining optimal functioning of IT resources. As a Technical Support Specialist, you will play a critical role in ensuring high-quality support services and driving continuous improvement initiatives within the organization.
Key Responsibilities
Troubleshoot And Resolve Critical And Complex Technical Issues By Leveraging Advanced Product Support Techniques And Tools, Ensuring Timely Resolution To Maintain Operational Efficiency.
Conduct Root Cause Analysis For Critical Faults By Utilizing Diagnostic Tools And Methodologies, Implementing Solutions To Prevent Recurrence Of Issues.
Develop And Implement Preventive Measures And Best Practices To Mitigate Future Defects By Analyzing Recurring Issues And Establishing Effective Strategies.
Provide Technical Guidance And Support To Team Members In Addressing Customer Issues, Fostering A Collaborative Environment To Enhance Problem-Solving Capabilities.
Lead Continuous Improvement Initiatives By Evaluating Current Support Processes, Identifying Areas For Enhancement, And Implementing Changes To Improve Team Performance And Service Quality.
Skill Requirements
Expert Proficiency In Product Support Methodologies (L1-L2-L3) And Tools For Troubleshooting And Problem Resolution.
Strong Analytical Skills For Conducting Root Cause Analysis And Developing Preventive Measures.
Excellent Communication And Interpersonal Skills To Provide Effective Technical Assistance And Foster Team Collaboration.
Ability To Drive Continuous Improvement Efforts Within Technical Support Processes.
Other Requirements
Itil Foundation Certification Is Optional But Valuable For This Role.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2billion.
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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Key Responsibilities
Troubleshoot And Resolve Critical And Complex Technical Issues By Leveraging Advanced Product Support Techniques And Tools, Ensuring Timely Resolution To Maintain Operational Efficiency.
Conduct Root Cause Analysis For Critical Faults By Utilizing Diagnostic Tools And Methodologies, Implementing Solutions To Prevent Recurrence Of Issues.
Develop And Implement Preventive Measures And Best Practices To Mitigate Future Defects By Analyzing Recurring Issues And Establishing Effective Strategies.
Provide Technical Guidance And Support To Team Members In Addressing Customer Issues, Fostering A Collaborative Environment To Enhance Problem-Solving Capabilities.
Lead Continuous Improvement Initiatives By Evaluating Current Support Processes, Identifying Areas For Enhancement, And Implementing Changes To Improve Team Performance And Service Quality.
Skill Requirements
Expert Proficiency In Product Support Methodologies (L1-L2-L3) And Tools For Troubleshooting And Problem Resolution.
Strong Analytical Skills For Conducting Root Cause Analysis And Developing Preventive Measures.
Excellent Communication And Interpersonal Skills To Provide Effective Technical Assistance And Foster Team Collaboration.
Ability To Drive Continuous Improvement Efforts Within Technical Support Processes.
Other Requirements
Itil Foundation Certification Is Optional But Valuable For This Role.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2billion.
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
#J-18808-Ljbffr