Erie Home
About Erie Home
At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified
Great Place to Work®
as well as a multi-year recipient of
Top Workplaces
recognition.
From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.
Why Erie Home
We
Win
– Being driven every day to win is who we are
People
Powered
– Recognized as a top Ohio and U.S. workplace by Great Place
to Work®, Energage, and more
Family
Feel with Enterprise-Level Resources
– You are important to us, and
we’ve built a culture you’ll love
Support – Inclusion, sustainability, and reliability surround everything we do
Personal
Growth
– Dedicated to providing resources and encouragement for
employee growth
Mobility – Locations throughout the U.S. and Canada, with continued expansion
Position Summary
The
General Manager -
Basement Waterproofing
is responsible for leading the business unit focused on basement waterproofing services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The General Manager manages cross-functional teams (sales, operations/installation, and service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with Erie Home’s brand and warranty commitments.
Essential Duties and Responsibilities
Own
full P&L responsibility for the basement waterproofing business,
including revenue growth, margin performance, and cost control.
Lead,
develop, and align Sales, Operations, Installation, and Service teams to
drive accountability and performance.
Execute
and optimize sales strategy, including lead conversion, pricing
discipline, forecasting, and sales coaching to consistently exceed
targets.
Oversee
field operations and installation quality to ensure projects are completed
safely, on schedule, and in compliance with warranty, regulatory, and
industry standards.
Champion
an exceptional end-to-end customer experience, from initial consultation
through project completion and post-install service.
Implement
scalable operational processes for scheduling, capacity planning,
inventory management, and labor efficiency.
Analyze
market trends, financial results, performance metrics, and customer
feedback to identify growth opportunities and operational improvements.
Ensure
strict adherence to safety, regulatory, and compliance requirements across
all waterproofing operations.
Partner
cross-functionally with Marketing, Finance, HR, and Executive Leadership
to support strategic initiatives and geographic expansion.
Build
and sustain a performance-driven culture focused on quality,
accountability, safety, and continuous improvement.
Experience and Minimum Qualifications
Bachelor’s
degree preferred, or an equivalent combination of education, training, and
experience
10+
years of progressive leadership experience in construction, home services,
waterproofing, or basement solutions
Additional
3+ years of relevant experience may substitute for formal education
Core Competencies
Proven
success leading multi-functional teams and exceeding revenue and
profitability targets
Strong
financial, operational, and analytical acumen, including direct P&L
ownership
Excellent
leadership, communication, customer service, and organizational skills
Ability
to travel within the assigned territory as required
Proficiency
with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,
and/or Access)
Must
be legally authorized to work in the country of employment without
sponsorship
Preferred Knowledge, Skills, Abilities, or Certifications
Experience
in basement waterproofing, foundation repair, or related home improvement
services
Prior
business unit or general management experience with P&L responsibility
Familiarity
with CRM platforms and field operations or scheduling software
Demonstrated
commitment to safety, quality, and customer satisfaction
Travel Requirements
10%–25%
domestic travel required
Overtime / Additional Hours Requirements
Additional
or non-standard hours may be required (exempt position)
Physical Requirements
Normal
office environment
Indoor
work in a climate-controlled environment
Sedentary
work involving sitting most of the time and exerting up to 10 pounds of
force occasionally
Are We Your Company?
Focused on Growth
Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
Innovating,
Always
– Providing cutting-edge solutions for employees and customers
Partnering
with Our Customers
– Building trusted relationships at the core of
everything we do
Empowering
Employees
– Creating opportunities for growth and success in a
supportive environment
Supporting
Our Communities
– Giving back to the places our customers and
employees call home
What We Offer
Industry-leading
compensation package
Competitive medical, dental, and vision benefits after 60 days
Retirement
savings plan with company match
Paid
parental leave and generous paid time off programs
On-campus
fitness programs and meal delivery services
Comprehensive
health, wellbeing, financial wellness, and childcare benefits
Opportunities
for growth and advancement
Additional Perks
Employee
assistance program with 24/7 legal, financial, and counseling support
Employee
discount marketplace with thousands of savings options
Gym
membership reimbursement
Employee
resource groups, including VetConnect and the Women’s Committee
Awards and Recognition
Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of
Top Workplaces USA
by Energage, and is
Great Place to Work® Certified™ . Additional recognitions include:
Remodeling
550 list placements
Qualified
Remodeler Top 500 rankings
Smart
Culture Awards for employee-focused culture
Inc.
5000 and Inc. 5000 Regionals: Midwest growth recognition
Diversity and Equal Opportunity
Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.
At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified
Great Place to Work®
as well as a multi-year recipient of
Top Workplaces
recognition.
From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.
Why Erie Home
We
Win
– Being driven every day to win is who we are
People
Powered
– Recognized as a top Ohio and U.S. workplace by Great Place
to Work®, Energage, and more
Family
Feel with Enterprise-Level Resources
– You are important to us, and
we’ve built a culture you’ll love
Support – Inclusion, sustainability, and reliability surround everything we do
Personal
Growth
– Dedicated to providing resources and encouragement for
employee growth
Mobility – Locations throughout the U.S. and Canada, with continued expansion
Position Summary
The
General Manager -
Basement Waterproofing
is responsible for leading the business unit focused on basement waterproofing services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The General Manager manages cross-functional teams (sales, operations/installation, and service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with Erie Home’s brand and warranty commitments.
Essential Duties and Responsibilities
Own
full P&L responsibility for the basement waterproofing business,
including revenue growth, margin performance, and cost control.
Lead,
develop, and align Sales, Operations, Installation, and Service teams to
drive accountability and performance.
Execute
and optimize sales strategy, including lead conversion, pricing
discipline, forecasting, and sales coaching to consistently exceed
targets.
Oversee
field operations and installation quality to ensure projects are completed
safely, on schedule, and in compliance with warranty, regulatory, and
industry standards.
Champion
an exceptional end-to-end customer experience, from initial consultation
through project completion and post-install service.
Implement
scalable operational processes for scheduling, capacity planning,
inventory management, and labor efficiency.
Analyze
market trends, financial results, performance metrics, and customer
feedback to identify growth opportunities and operational improvements.
Ensure
strict adherence to safety, regulatory, and compliance requirements across
all waterproofing operations.
Partner
cross-functionally with Marketing, Finance, HR, and Executive Leadership
to support strategic initiatives and geographic expansion.
Build
and sustain a performance-driven culture focused on quality,
accountability, safety, and continuous improvement.
Experience and Minimum Qualifications
Bachelor’s
degree preferred, or an equivalent combination of education, training, and
experience
10+
years of progressive leadership experience in construction, home services,
waterproofing, or basement solutions
Additional
3+ years of relevant experience may substitute for formal education
Core Competencies
Proven
success leading multi-functional teams and exceeding revenue and
profitability targets
Strong
financial, operational, and analytical acumen, including direct P&L
ownership
Excellent
leadership, communication, customer service, and organizational skills
Ability
to travel within the assigned territory as required
Proficiency
with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,
and/or Access)
Must
be legally authorized to work in the country of employment without
sponsorship
Preferred Knowledge, Skills, Abilities, or Certifications
Experience
in basement waterproofing, foundation repair, or related home improvement
services
Prior
business unit or general management experience with P&L responsibility
Familiarity
with CRM platforms and field operations or scheduling software
Demonstrated
commitment to safety, quality, and customer satisfaction
Travel Requirements
10%–25%
domestic travel required
Overtime / Additional Hours Requirements
Additional
or non-standard hours may be required (exempt position)
Physical Requirements
Normal
office environment
Indoor
work in a climate-controlled environment
Sedentary
work involving sitting most of the time and exerting up to 10 pounds of
force occasionally
Are We Your Company?
Focused on Growth
Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
Innovating,
Always
– Providing cutting-edge solutions for employees and customers
Partnering
with Our Customers
– Building trusted relationships at the core of
everything we do
Empowering
Employees
– Creating opportunities for growth and success in a
supportive environment
Supporting
Our Communities
– Giving back to the places our customers and
employees call home
What We Offer
Industry-leading
compensation package
Competitive medical, dental, and vision benefits after 60 days
Retirement
savings plan with company match
Paid
parental leave and generous paid time off programs
On-campus
fitness programs and meal delivery services
Comprehensive
health, wellbeing, financial wellness, and childcare benefits
Opportunities
for growth and advancement
Additional Perks
Employee
assistance program with 24/7 legal, financial, and counseling support
Employee
discount marketplace with thousands of savings options
Gym
membership reimbursement
Employee
resource groups, including VetConnect and the Women’s Committee
Awards and Recognition
Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of
Top Workplaces USA
by Energage, and is
Great Place to Work® Certified™ . Additional recognitions include:
Remodeling
550 list placements
Qualified
Remodeler Top 500 rankings
Smart
Culture Awards for employee-focused culture
Inc.
5000 and Inc. 5000 Regionals: Midwest growth recognition
Diversity and Equal Opportunity
Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.