Mindpath Health Medical Group
Front Office Coordinator
Mindpath Health Medical Group, Cary, North Carolina, United States, 27518
Make a Difference. Grow in Your Career. Thrive with Us.
About the Role At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.
The
Front Office Coordinator
is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.
This role is full-time (40 hours/week, Monday–Friday) onsite in our Cary office.
What You’ll Do
Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
Collect, verify, and update patient demographic and insurance information
Assist patients with understanding Mindpath Health policies, procedures, and services
Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction
Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
Identify patient satisfaction concerns and contribute recommendations for resolution
Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards
What You’ll Bring
Experience using EMR/EHR and/or practice management systems required
High school diploma or equivalent
2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
1+ year of customer service experience, preferably in a healthcare setting
Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
Ability to remain calm, professional, and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast‑paced environment
Effective problem‑solving skills, sound judgment, and the ability to think independently under pressure
Ability to work both independently and collaboratively as part of a team
Commitment to maintaining strict confidentiality of all personal and protected health information
Compensation The pay rate for this position is $20 per hour.
Why Join Mindpath Health? When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.
Benefits & Perks
Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long‑Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement
About Us Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in‑person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.
If you're looking for a purpose‑driven organization where your work truly matters, we’d love to meet you.
Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
About the Role At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.
The
Front Office Coordinator
is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.
This role is full-time (40 hours/week, Monday–Friday) onsite in our Cary office.
What You’ll Do
Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
Collect, verify, and update patient demographic and insurance information
Assist patients with understanding Mindpath Health policies, procedures, and services
Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction
Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
Identify patient satisfaction concerns and contribute recommendations for resolution
Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards
What You’ll Bring
Experience using EMR/EHR and/or practice management systems required
High school diploma or equivalent
2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
1+ year of customer service experience, preferably in a healthcare setting
Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
Ability to remain calm, professional, and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast‑paced environment
Effective problem‑solving skills, sound judgment, and the ability to think independently under pressure
Ability to work both independently and collaboratively as part of a team
Commitment to maintaining strict confidentiality of all personal and protected health information
Compensation The pay rate for this position is $20 per hour.
Why Join Mindpath Health? When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.
Benefits & Perks
Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long‑Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement
About Us Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in‑person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.
If you're looking for a purpose‑driven organization where your work truly matters, we’d love to meet you.
Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr