Trinity Health
Coordinator, Pre-Service - Albany Memorial Hospital - FT Days
Trinity Health, Albany, New York, United States
Coordinator, Pre-Service - Albany Memorial Hospital - FT Days
Holiday and/or weekend rotation is required.
A two‑week training period is required (Mon–Fri 8 am–4:30 pm).
Purpose Provides oversight and support of the workflow and functions in accordance with level of experience, education, and standards. Assumes an expanded role and increased responsibility—including delegating to others. Participates in the development and process improvement of policies and procedures. Works closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. May partner with leadership on the selection, orientation, and performance feedback of the team. Works cooperatively to ensure that key customer needs are being met and achievement of operational and performance goals.
Employment type Full time.
Shift Day shift.
Essential Functions Our Trinity Health Culture: Knows, understands, incorporates and demonstrates Trinity Health Mission, Values, Vision, Actions and Promise in behaviors, practices, and decisions.
Work Focus Coordinates operational, technical and/or clerical support services that enhance or improve coordination, preparation and flow of the department process and core work. Plans and organizes workflows and prioritizes customers’ needs. May lead a small team and serves as a mentor. Creates and maintains procedural standards and records as appropriate for the role. Develops and maintains educational programs for the team members, including new employee orientation.
Process Focus Utilizes multiple system applications for data collection and management. Incorporates basic knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized. Demonstrates knowledge of departmental processes and procedures and the ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience. Helps to identify opportunities, develop solutions and lead the team through resolution.
Communication Employs effective and respectful written, verbal and nonverbal communications; develops an environment of mutual confidence and trust through collaborative relationships; effectively communicates goals, standards, program expectations, service performance and how the work serves Trinity Health objectives; proactively recognizes, addresses and/or escalates organizational, operational and/or team conflicts.
Environment Performs work in a caring, collaborative and safe manner that complies with regulatory standards. Maintains a safe, functional and organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, and materials) to achieve assigned commitments, experiences and quality standards. Accountable for continuous role‑based self‑development and leadership growth.
Functional Role Works cross‑functionally to assist the manager or supervisor in the operations and staffing of varied Patient Access areas and activities including but not limited to registration, scheduling, financial clearance and emergency department. Coordinates and prioritizes patient flow to ensure smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety and patient throughput. Assists in the development of policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check‑in processes and patient placement. Leads and coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues and makes recommendations to management regarding performance evaluations.
Minimum Qualifications High school graduate or equivalent (GED). Minimum of three (3) years experience with competency in patient access, pre‑service and/or registration experience. Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.
Additional Qualifications (Nice to Have) Previous leadership experience. Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the revenue cycle.
Pay Range Pay range: $21.20–$28.55 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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A two‑week training period is required (Mon–Fri 8 am–4:30 pm).
Purpose Provides oversight and support of the workflow and functions in accordance with level of experience, education, and standards. Assumes an expanded role and increased responsibility—including delegating to others. Participates in the development and process improvement of policies and procedures. Works closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. May partner with leadership on the selection, orientation, and performance feedback of the team. Works cooperatively to ensure that key customer needs are being met and achievement of operational and performance goals.
Employment type Full time.
Shift Day shift.
Essential Functions Our Trinity Health Culture: Knows, understands, incorporates and demonstrates Trinity Health Mission, Values, Vision, Actions and Promise in behaviors, practices, and decisions.
Work Focus Coordinates operational, technical and/or clerical support services that enhance or improve coordination, preparation and flow of the department process and core work. Plans and organizes workflows and prioritizes customers’ needs. May lead a small team and serves as a mentor. Creates and maintains procedural standards and records as appropriate for the role. Develops and maintains educational programs for the team members, including new employee orientation.
Process Focus Utilizes multiple system applications for data collection and management. Incorporates basic knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized. Demonstrates knowledge of departmental processes and procedures and the ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience. Helps to identify opportunities, develop solutions and lead the team through resolution.
Communication Employs effective and respectful written, verbal and nonverbal communications; develops an environment of mutual confidence and trust through collaborative relationships; effectively communicates goals, standards, program expectations, service performance and how the work serves Trinity Health objectives; proactively recognizes, addresses and/or escalates organizational, operational and/or team conflicts.
Environment Performs work in a caring, collaborative and safe manner that complies with regulatory standards. Maintains a safe, functional and organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, and materials) to achieve assigned commitments, experiences and quality standards. Accountable for continuous role‑based self‑development and leadership growth.
Functional Role Works cross‑functionally to assist the manager or supervisor in the operations and staffing of varied Patient Access areas and activities including but not limited to registration, scheduling, financial clearance and emergency department. Coordinates and prioritizes patient flow to ensure smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety and patient throughput. Assists in the development of policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check‑in processes and patient placement. Leads and coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues and makes recommendations to management regarding performance evaluations.
Minimum Qualifications High school graduate or equivalent (GED). Minimum of three (3) years experience with competency in patient access, pre‑service and/or registration experience. Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.
Additional Qualifications (Nice to Have) Previous leadership experience. Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the revenue cycle.
Pay Range Pay range: $21.20–$28.55 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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