Hilton Worldwide, Inc.
Guest Service Agent (Part -Time) - Hilton Salt Lake City Center
Hilton Worldwide, Inc., Salt Lake City, Utah, United States, 84193
Job Title
Guest Service Agent (Part-Time) – Hilton Salt Lake City Center
Job Number HOT0C7H9
Work Location Hilton Salt Lake City Center, 255 South West Temple, Salt Lake City, 84101
Job Description Hilton Salt Lake City is seeking dedicated professionals who are passionate about service excellence. As part of our team, you’ll uphold Hilton’s high standards while delivering exceptional experiences to guests from around the world. We offer competitive benefits, training, and opportunities for advancement within a world‑class hospitality brand.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for? We look for demonstration of Hilton’s core values:
Hospitality
– We're passionate about delivering exceptional guest experiences.
Integrity
– We do the right thing, all the time.
Leadership
– We're leaders in our industry and in our communities.
Teamwork
– We're team players in everything we do.
Ownership
– We're the owners of our actions and decisions.
Now
– We operate with a sense of urgency and discipline
In addition, we look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Part‑time
Brand Hilton Hotels & Resorts
Job Area Guest Services, Operations, and Front Office
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Job Number HOT0C7H9
Work Location Hilton Salt Lake City Center, 255 South West Temple, Salt Lake City, 84101
Job Description Hilton Salt Lake City is seeking dedicated professionals who are passionate about service excellence. As part of our team, you’ll uphold Hilton’s high standards while delivering exceptional experiences to guests from around the world. We offer competitive benefits, training, and opportunities for advancement within a world‑class hospitality brand.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for? We look for demonstration of Hilton’s core values:
Hospitality
– We're passionate about delivering exceptional guest experiences.
Integrity
– We do the right thing, all the time.
Leadership
– We're leaders in our industry and in our communities.
Teamwork
– We're team players in everything we do.
Ownership
– We're the owners of our actions and decisions.
Now
– We operate with a sense of urgency and discipline
In addition, we look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Part‑time
Brand Hilton Hotels & Resorts
Job Area Guest Services, Operations, and Front Office
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