Hilton Salt Lake City Center
Guest Service Agent (Part -Time) - Hilton Salt Lake City Center
Hilton Salt Lake City Center, Salt Lake City, Utah, United States, 84193
Guest Service Agent (Part-Time) – Hilton Salt Lake City Center
Hilton Salt Lake City is seeking dedicated professionals passionate about service excellence. As part of our team, you’ll uphold Hilton’s high standards while delivering exceptional experiences to guests from around the world. We offer competitive benefits, training, and opportunities for advancement within a world‑class hospitality brand.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of the room or a bell person accompanies them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications & Core Values The ideal candidate will demonstrate the following Hilton values:
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing all the time.
Leadership – Lead in our industry and community.
Teamwork – Team player in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Additional attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Location Hilton Salt Lake City Center
Schedule Part‑time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Seniority Level Entry Level
Employment Type Part‑time
Industries Hospitality
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Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of the room or a bell person accompanies them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications & Core Values The ideal candidate will demonstrate the following Hilton values:
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing all the time.
Leadership – Lead in our industry and community.
Teamwork – Team player in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Additional attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Location Hilton Salt Lake City Center
Schedule Part‑time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Seniority Level Entry Level
Employment Type Part‑time
Industries Hospitality
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