Riverside Medical Group.
Customer Service Representative I
Riverside Medical Group., Newport News, Virginia, United States, 23600
Customer Service Representative I page is loaded## Customer Service Representative Ilocations:
Riverside Denbigh Professional Park - Newport News, Virginiatime type:
Full timeposted on:
Posted Todayjob requisition id:
2025-031011Newport News, Virginia**Overview**
Handles all inbound and outbound calls for the Patient Accounting Customer Service Department. Properly identifies the patient and reviews account information and documentation to determine the nature and extent of the problem and works with the patient for payment plans and financial assistance consideration. Updates system with patient demographic and financial information and performs guarantor billing and follow-up.
**What you will do*** Handles all inbound and outbound calls for the department.* Resolves patient inquiries through account and documentation review and works with the patient for payment arrangements or financial assistance consideration.* Updates patient demographic and financial information as needed.* Performs guarantor billing and follow-up.* Works assigned work queues and responds to patient messages via billing portals.* Utilizes Riverside Care Difference principles for all interactions.* Maintains strict confidentiality in all matters relating to patient PHI.**Qualifications**
**Education*** High School Diploma or GED, (Required)**Experience*** 1 year Revenue Cycle experience (Required)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)To learn more about being a team member with Riverside Health System visit us at .If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. #J-18808-Ljbffr
Riverside Denbigh Professional Park - Newport News, Virginiatime type:
Full timeposted on:
Posted Todayjob requisition id:
2025-031011Newport News, Virginia**Overview**
Handles all inbound and outbound calls for the Patient Accounting Customer Service Department. Properly identifies the patient and reviews account information and documentation to determine the nature and extent of the problem and works with the patient for payment plans and financial assistance consideration. Updates system with patient demographic and financial information and performs guarantor billing and follow-up.
**What you will do*** Handles all inbound and outbound calls for the department.* Resolves patient inquiries through account and documentation review and works with the patient for payment arrangements or financial assistance consideration.* Updates patient demographic and financial information as needed.* Performs guarantor billing and follow-up.* Works assigned work queues and responds to patient messages via billing portals.* Utilizes Riverside Care Difference principles for all interactions.* Maintains strict confidentiality in all matters relating to patient PHI.**Qualifications**
**Education*** High School Diploma or GED, (Required)**Experience*** 1 year Revenue Cycle experience (Required)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)To learn more about being a team member with Riverside Health System visit us at .If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. #J-18808-Ljbffr