North Carolina
**Agency**Dept of Health and Human Services**Division**SEC OFFICE - INFO TECH**Job Classification Title**Systems Administrator I (NS)**Position Number**60038237**Grade**DT08The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**The Systems Administrator I provides technical and analytical support for the North Carolina Department of Health and Human Services (DHHS) Information Technology Division by administering Microsoft Windows Server systems, virtual infrastructure, and associated applications. This position ensures system reliability through performance monitoring, security enhancements, and troubleshooting while managing updates, patches, and configuration changes. The role supports cloud operations, virtualization technologies, and system integration projects to optimize scalability and efficiency. By implementing best practices and automation strategies, the administrator maintains secure, high-availability environments that meet organizational needs. The position operates within a collaborative IT team to deliver stable and resilient infrastructure services.
Key Duties Include:
•Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management.
•Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality.
•Implement system updates, patches, security enhancements, and digital certificate management.
•Manage, monitor, and support a high-availability virtual infrastructure, including VMware ESXi and vCenter platforms.
•Manage and maintain server endpoint security and monitoring solutions.
•Support cloud environment operations, including provisioning and configuration on platforms such as AWS and Azure.
•Lead system upgrades, improvements, and project initiatives as directed by IT management.
•Develop and maintain documentation for system configurations, maintenance procedures, and performance monitoring.
•Ensure system availability, integrity, and performance by monitoring server and storage systems.
•Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization.**Knowledge Skills and Abilities/Management Preferences**## Salary Grade Range: $72,993.00 - $109,490.00## Recruitment Range: $75,054.00 - $79,054.00*Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:** Documented experience administering Microsoft Windows Server environments, including configuration, performance monitoring, security patching, and troubleshooting in enterprise-scale deployments.* Proven experience managing VMware virtualization technologies such as ESXi and vCenter, including high-availability configurations, capacity planning, and proactive performance optimization.* Hands-on experience implementing and supporting public cloud services on platforms such as Amazon Web Services (AWS) or Microsoft Azure, including provisioning, configuration, and monitoring for scalability and security.* Demonstrated experience utilizing enterprise help desk ticketing systems such as ServiceNow or Jira to manage workflows, resolve technical issues, and document resolutions in alignment with IT service management standards.* Experience deploying and maintaining data backup solutions, endpoint management systems, and security monitoring tools to ensure system integrity and compliance with organizational policies.## The Posting Will Close At 11:59 P.M. The Night Before The End Date## This Position Is Funded In Part Through Federal Funds.## This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC## **Physical Requirements:**Able to lift and carry up to 50 lbs,Able to sit for extended periods of time,Able to stand for extended periods of time.## **About the NC DHHS Information Technology Division:**In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.## **Compensation and Benefits:**The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.## **Supplemental Contact Information:**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.## *Application Process:***Be sure to complete the application in its entirety.***Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the #J-18808-Ljbffr
Key Duties Include:
•Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management.
•Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality.
•Implement system updates, patches, security enhancements, and digital certificate management.
•Manage, monitor, and support a high-availability virtual infrastructure, including VMware ESXi and vCenter platforms.
•Manage and maintain server endpoint security and monitoring solutions.
•Support cloud environment operations, including provisioning and configuration on platforms such as AWS and Azure.
•Lead system upgrades, improvements, and project initiatives as directed by IT management.
•Develop and maintain documentation for system configurations, maintenance procedures, and performance monitoring.
•Ensure system availability, integrity, and performance by monitoring server and storage systems.
•Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization.**Knowledge Skills and Abilities/Management Preferences**## Salary Grade Range: $72,993.00 - $109,490.00## Recruitment Range: $75,054.00 - $79,054.00*Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:** Documented experience administering Microsoft Windows Server environments, including configuration, performance monitoring, security patching, and troubleshooting in enterprise-scale deployments.* Proven experience managing VMware virtualization technologies such as ESXi and vCenter, including high-availability configurations, capacity planning, and proactive performance optimization.* Hands-on experience implementing and supporting public cloud services on platforms such as Amazon Web Services (AWS) or Microsoft Azure, including provisioning, configuration, and monitoring for scalability and security.* Demonstrated experience utilizing enterprise help desk ticketing systems such as ServiceNow or Jira to manage workflows, resolve technical issues, and document resolutions in alignment with IT service management standards.* Experience deploying and maintaining data backup solutions, endpoint management systems, and security monitoring tools to ensure system integrity and compliance with organizational policies.## The Posting Will Close At 11:59 P.M. The Night Before The End Date## This Position Is Funded In Part Through Federal Funds.## This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC## **Physical Requirements:**Able to lift and carry up to 50 lbs,Able to sit for extended periods of time,Able to stand for extended periods of time.## **About the NC DHHS Information Technology Division:**In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.## **Compensation and Benefits:**The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.## **Supplemental Contact Information:**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.## *Application Process:***Be sure to complete the application in its entirety.***Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the #J-18808-Ljbffr