Von Maur
Join to apply for the
SERVICE DESK DEPARTMENT MANAGER
role at
Von Maur
As a
Service Desk Department Manager , you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.
What You’ll Do
Motivate associates to deliver excellent customer service – train, coach and lead by example
Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
Develop service desk associate’s skills
Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
Develop and implement solutions to solve customer problems and department needs
Monitors and supports store online order and pick up in store services
Be available to work day, evening, and weekend shifts
What You Can Expect We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well‑being and provide support for you and your family.
Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy – creates endless career opportunities!
About Us Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Seniority level Mid-Senior level
Employment type Full‑time
Job function Information Technology
Industries Retail
#J-18808-Ljbffr
SERVICE DESK DEPARTMENT MANAGER
role at
Von Maur
As a
Service Desk Department Manager , you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.
What You’ll Do
Motivate associates to deliver excellent customer service – train, coach and lead by example
Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
Develop service desk associate’s skills
Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
Develop and implement solutions to solve customer problems and department needs
Monitors and supports store online order and pick up in store services
Be available to work day, evening, and weekend shifts
What You Can Expect We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well‑being and provide support for you and your family.
Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy – creates endless career opportunities!
About Us Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Seniority level Mid-Senior level
Employment type Full‑time
Job function Information Technology
Industries Retail
#J-18808-Ljbffr