University of Miami
Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami, Medley, Florida, United States
Contact Center Associate 1 - UHealth Connect (Remote)
Join to apply for the
Contact Center Associate 1 - UHealth Connect (Remote)
role at
University of Miami .
The Department of UHealth Connect seeks a full‑time remote Contact Center Associate to support patient scheduling, registration, and access to the University of Miami Health System. The successful candidate will work collaboratively to create a culture of empathy, service excellence, and patient‑centered care, impacting the patient experience across the UHealth System.
Responsibilities
Provide general information about University of Miami Health System services to patients and community health care providers.
Schedule and accurately complete full registration for patients requesting appointments with the UHealth system, adhering to policies and procedures regarding appointment scheduling and registration processes.
Initiate pre‑registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre‑registration in the appropriate facility prior to the appointment.
Verification of insurance information, verification of benefits and insurance referral information.
Verification of private patient insurance information for same‑day appointments or by request.
Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
Assure ease of patient flow through medical care process.
Provide patients with all required information regarding appointments and payment policies (e.g., medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care and identify trouble spots and problem patterns in the provision of care.
Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Maintain knowledge of insurance referral requirements to ensure access based on‑party reimbursement criteria.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Perform all tasks with attention to detail and provide excellent customer service skills with patients, physicians, and related staff following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine.
Qualifications
High School education required.
Minimum 1 year of relevant experience in healthcare and/or customer service required.
Must be detail oriented and document information accurately.
Excellent customer service, interpersonal, communications, critical thinking, and problem‑solving skills.
Computer literate; EPIC scheduling and registration application experience a plus.
Strong written and oral communication skills; bilingual a plus (Spanish, Creole). \
Pleasant personality and speaking voice essential.
KSA
Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient’s situation.
Ability to work independently and multi‑task in a high‑stress environment, including planning, prioritizing, organizing, coordinating, and troubleshooting.
Ability to interact and assist patients of all ages, cultural backgrounds, and with special needs; passion for providing excellent service and care.
Ability to communicate effectively with physicians and professional staff.
Able to work in a team environment.
Benefits The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
Vaccination Requirement During the influenza season (September through April), the University of Miami Miller School of Medicine requires all staff who provide ongoing services to patients or work in clinical care areas to receive an annual influenza vaccination. Failure to meet this requirement may result in rescission or termination of employment.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer – Females, Minorities, Protected Veterans, and Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by Federal law.
Job Details Job Status: Full time
Employee Type: Staff
Pay Grade: H2
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Higher Education
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Contact Center Associate 1 - UHealth Connect (Remote)
role at
University of Miami .
The Department of UHealth Connect seeks a full‑time remote Contact Center Associate to support patient scheduling, registration, and access to the University of Miami Health System. The successful candidate will work collaboratively to create a culture of empathy, service excellence, and patient‑centered care, impacting the patient experience across the UHealth System.
Responsibilities
Provide general information about University of Miami Health System services to patients and community health care providers.
Schedule and accurately complete full registration for patients requesting appointments with the UHealth system, adhering to policies and procedures regarding appointment scheduling and registration processes.
Initiate pre‑registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre‑registration in the appropriate facility prior to the appointment.
Verification of insurance information, verification of benefits and insurance referral information.
Verification of private patient insurance information for same‑day appointments or by request.
Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
Assure ease of patient flow through medical care process.
Provide patients with all required information regarding appointments and payment policies (e.g., medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care and identify trouble spots and problem patterns in the provision of care.
Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Maintain knowledge of insurance referral requirements to ensure access based on‑party reimbursement criteria.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Perform all tasks with attention to detail and provide excellent customer service skills with patients, physicians, and related staff following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine.
Qualifications
High School education required.
Minimum 1 year of relevant experience in healthcare and/or customer service required.
Must be detail oriented and document information accurately.
Excellent customer service, interpersonal, communications, critical thinking, and problem‑solving skills.
Computer literate; EPIC scheduling and registration application experience a plus.
Strong written and oral communication skills; bilingual a plus (Spanish, Creole). \
Pleasant personality and speaking voice essential.
KSA
Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient’s situation.
Ability to work independently and multi‑task in a high‑stress environment, including planning, prioritizing, organizing, coordinating, and troubleshooting.
Ability to interact and assist patients of all ages, cultural backgrounds, and with special needs; passion for providing excellent service and care.
Ability to communicate effectively with physicians and professional staff.
Able to work in a team environment.
Benefits The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
Vaccination Requirement During the influenza season (September through April), the University of Miami Miller School of Medicine requires all staff who provide ongoing services to patients or work in clinical care areas to receive an annual influenza vaccination. Failure to meet this requirement may result in rescission or termination of employment.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer – Females, Minorities, Protected Veterans, and Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by Federal law.
Job Details Job Status: Full time
Employee Type: Staff
Pay Grade: H2
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Higher Education
#J-18808-Ljbffr