Rivell, LLC - Managed IT Services provider
Computer Technician
Rivell, LLC - Managed IT Services provider, Mantua, New Jersey, United States
Join to apply for the
Computer Technician
role at
Rivell, LLC - Managed IT Services provider
Be among the first 25 applicants.
Pay range This range is provided by Rivell, LLC - Managed IT Services provider. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range:
$50,000.00/yr - $60,000.00/yr
Job Title:
Computer Technician
LOCAL APPLICANTS ONLY, PLEASE!
Company Description:
Recently named one of Inc. 5000’s Fastest Growing Companies in America, Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary:
As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities
Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
Install and configure operating systems and software applications based on client requirements.
Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
Assist in the setup and deployment of new IT equipment and systems.
Hours of Work:
Typically 8:00 AM to 4:00 PM.
Travel Requirements:
Travel may be required for onsite client visits or installations.
On-Call Responsibilities:
Occasional, for urgent technical issues (less than three times per week).
Special Conditions Or Requirements:
Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.
Success Criteria:
Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting:
Reports to the IT Manager or Technical Team Lead.
Qualifications
Associate degree or technical certification in Information Technology or a related field preferred.
CompTIA A+ certification or equivalent experience.
Experience providing technical support in a helpdesk or service desk environment.
Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications.
Excellent communication, problem-solving, and customer service skills.
Benefits & Perks (TBD)
Competitive salary and 401(k) retirement plan.
Paid time off and a comprehensive benefits package.
Professional development and certification reimbursement opportunities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at Rivell, LLC - Managed IT Services provider by 2x.
#J-18808-Ljbffr
Computer Technician
role at
Rivell, LLC - Managed IT Services provider
Be among the first 25 applicants.
Pay range This range is provided by Rivell, LLC - Managed IT Services provider. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range:
$50,000.00/yr - $60,000.00/yr
Job Title:
Computer Technician
LOCAL APPLICANTS ONLY, PLEASE!
Company Description:
Recently named one of Inc. 5000’s Fastest Growing Companies in America, Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary:
As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities
Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
Install and configure operating systems and software applications based on client requirements.
Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
Assist in the setup and deployment of new IT equipment and systems.
Hours of Work:
Typically 8:00 AM to 4:00 PM.
Travel Requirements:
Travel may be required for onsite client visits or installations.
On-Call Responsibilities:
Occasional, for urgent technical issues (less than three times per week).
Special Conditions Or Requirements:
Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.
Success Criteria:
Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting:
Reports to the IT Manager or Technical Team Lead.
Qualifications
Associate degree or technical certification in Information Technology or a related field preferred.
CompTIA A+ certification or equivalent experience.
Experience providing technical support in a helpdesk or service desk environment.
Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications.
Excellent communication, problem-solving, and customer service skills.
Benefits & Perks (TBD)
Competitive salary and 401(k) retirement plan.
Paid time off and a comprehensive benefits package.
Professional development and certification reimbursement opportunities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at Rivell, LLC - Managed IT Services provider by 2x.
#J-18808-Ljbffr