H&R Block
Overview
Join to apply for the
Associate Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.
We continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next, a multi‑year roadmap focused on innovation, client experience and sustainable growth. It is designed to elevate how we work, how we serve and how we lead in our industry.
Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
Begin working a flexible part‑time schedule in late fall, ramping up for the busy tax season, and transition to a full‑time schedule from January through April.
Support the Multi‑Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
Execute and hold all tax office associates accountable to the client service experience, escalating issues to the Multi‑Unit Team Leader and District General Manager as necessary.
Serve as point of contact for onsite escalated client service concerns.
Ensure clients are scheduled properly, resolve conflicts, and escalations go to appropriate leaders as needed.
Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
Lead daily activities so that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
Lead daily huddles and communicate essential information to office associates.
Qualifications
Prior experience working in customer service or a similar role.
Strong organizational skills and ability to plan and manage day‑to‑day office operations.
Customer‑centric mindset and strong communication skills.
Computer proficiency with the ability to use MS Office.
Demonstrated ability to work independently with minimal supervision.
Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
High school diploma/equivalent or higher.
Experience supervising or managing people is preferred.
History of delivering outstanding customer experiences.
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr
Associate Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.
We continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next, a multi‑year roadmap focused on innovation, client experience and sustainable growth. It is designed to elevate how we work, how we serve and how we lead in our industry.
Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
Begin working a flexible part‑time schedule in late fall, ramping up for the busy tax season, and transition to a full‑time schedule from January through April.
Support the Multi‑Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
Execute and hold all tax office associates accountable to the client service experience, escalating issues to the Multi‑Unit Team Leader and District General Manager as necessary.
Serve as point of contact for onsite escalated client service concerns.
Ensure clients are scheduled properly, resolve conflicts, and escalations go to appropriate leaders as needed.
Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
Lead daily activities so that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
Lead daily huddles and communicate essential information to office associates.
Qualifications
Prior experience working in customer service or a similar role.
Strong organizational skills and ability to plan and manage day‑to‑day office operations.
Customer‑centric mindset and strong communication skills.
Computer proficiency with the ability to use MS Office.
Demonstrated ability to work independently with minimal supervision.
Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
High school diploma/equivalent or higher.
Experience supervising or managing people is preferred.
History of delivering outstanding customer experiences.
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr